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UH
Union Health
PATIENT REGISTRATION MANAGER
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Job Description
You belong at Union! The Patient Registration Manager plays a key role in providing the highest quality of patient care while the patient is in at Union Medical Group. The Patient Registration team plays an integral role by managing the hospital's database, updating patient's information, confirming insurance details, taking calls, responding to patients' inquiries and concerns, and assuring that services are provided within professional standards and organizational policies to assist patients who lean on the Patient Registration team for answers. Join us as we provide compassionate service and high-quality care to the Wabash Valley Communities. We are committed to helping you find a role that recognizes your interests, expertise, and talent and helping you achieve your long-term career goals and aspirations. At Union, you'll experience an inclusive environment in which you are empowered to be your best self every day. In addition to competitive pay, Union co-workers enjoy: Part-time and Full-time schedules Comprehensive Benefits Paid Time Off starting day one. Tuition reimbursement up to $5,250 each year. Career Paths Success Sharing 403b Retirement Employer Match. Much More! Be part of an organization that is dedicated to your work-life balance, career, growth, and development. Union Health, U Matter and U Belong . How can we help? Call us at 812-238-7827 or email us at recruiting@union.health
Details Essential Job Duties:
1. Epic System Work Queue & Workflow Management 2. Staff Leadership & Operational Excellence 3. Front End Revenue Cycle & Compliance 4. Coordinates, plans, organizes, and evaluates the Patient Registration functions. 5. Has basic knowledge of Hospital revenue cycle and is able to coordinate and with acute registration. 6. Interview, hire and trains staff on an ongoing basis. 7. Perform staff evaluations within the prescribed time frame outlined in performance evaluation and competence assessment policies. 8. Makes recommendations to the Director of Patient Access or VP of Revenue Cycle 9. Supports and promotes organization goals of Equal Employment Opportunity. 10. Works closely with the Director of Patient Access or VP of Revenue Cycle to implement changes affecting billing issues and registration processes 11. Is responsible for staff schedule to maximize cover during peak registration times. 12. Monitors staff productivity and works with other departments to streamline the registration process. 13. Approves payroll for the department to ensure budget compliance. 14. Develop the Annual Budget for operating and capital expenses. 15. Demonstrates knowledge and understanding of the organization's policies, procedures and HFAP standards. Education, Training & Experience- Bachelor's degree in healthcare administration, Business, or related field preferred.
- Minimum of 3-5 years of healthcare experience specifically within an outpatient medical group or ambulatory setting.
- Previous health care or supervisory experience required.
- Has extensive knowledge of hospital revenue cycle.
- Hands on operational experience using Epic Hyperspace preferred.
- Broad understanding of how front-end registration flows into Epic Resolute (Hospital/Professional Billing) systems.
- Ability to identify bottle necks in the clinic check-in processes and engineer software or operational fixes.
- Ability to be a liaison between clinical leadership, billing departments, and external software support teams.
- Basic familiarity with medical terminology, insurance payers, and how
ICD-10/CPT
codes impact front-end authorization.- Ability to assess and respond to the needs of departments, leadership and staff.
- Ability to communicate the English language both verbally and written.
- Excellent interpersonal and communication skills.
- Flexible work schedule to meet the demands of the organization.
Preferred Certifications:
- Epic Certification/Proficiency
- Healthcare Industry Credentials (CHAM, CHAA) Please note that the salary information provided on the career site for this position opening may not necessarily reflect the accurate compensation associated with the role.