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Pikeville Medical Center
LEAD HEALTHCARE ACCESS REP
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Job Description
LEAD HEALTHCARE ACCESS REP
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Location
911 Bypass Road, Pikeville, KY, 41501, United States
Job Category
OTHER PROFESSIONALS
Employee Type
Full-Time Non-Exempt
Required Degree
High school
Contact information
Name
Recruitment Services
Phone
(606)430-2250
recruitment@pikevillehospital.org
Description
ESSENTIAL FUNCTIONS
1. Schedule patients for testing or procedures. Instruct patients/offices on necessary preps for test. 2. Monitors automated call system reports to ensure all patients are contacted regarding appointments. 3. Collects information such as patient details, medical history, billing and insurance information. 4. Enters information into EHR and maintains accurate records 5. Communicates effectively with other departments to coordinate scheduling, referrals and other patient needs. 6. Informs patients and their caregivers of hospital procedures, policies and protocols when necessary. 7. Performs general administrative tasks related to scheduling, insurance eligibility and referrals. 8. Assists in improving organizational performance, scheduling appointments, and building good working relationships with areas and disciplines with the Medical Center systems. 9. Performs other related duties as assigned or requested. Meets departmental specific competencies. Assists with transportation of patients when needed. Adheres to dress code. Maintains strict patient confidentiality and treats patients and families with respect and dignity. Adheres to medical center policies addressing infection control, safety, and personnel guidelines.
ADDITIONAL RESPONSIBILITIES
N/A
WORKING CONDITIONS
Works in well-lighted business office environment the majority of the time There is a potential for being at risk of exposure to hazardous chemicals when working. Information regarding hazards and protective measures along with training on handling and storage of hazardous materials will be provided prior to initial assignment to work with hazardous chemicals, whenever the hazard changes , and on an annual basis.
FOR DIRECT PATIENT CARE JOBS, AGES OF PATIENT SERVED
Not a Direct Patient Care Job ___X___ Requirements
JOB REQUIREMENTS
Experience in a clerical position preferred. Knowledge of medical terminology and insurance plans is beneficial. Strong administrative and organizational skills. Excellent communication and interpersonal skills. Proficiency in data entry systems such as an EHR. Ability to multitask and maintain strong attention to detail. Compassionate and patient.
EDUCATION AND LICENSURE
High school diploma or equivalency required. Two years patient registration experience preferred. Two years patient scheduling experience preferred. Summary
JOB SUMMARY
Functions as the first point of contact for patients to assist them in their medical care. Performs activities related to scheduling, insurance verification and incoming and outgoing referrals to or within the Medical Center.