Patient Care Coordinator - Specialty Eye Care Bright Eyes Needham Needham Heights, MA Job Details Part-time $23 - $28 an hour 3 hours ago Benefits Paid time off Vision insurance Employee discount Opportunities for advancement Qualifications Customer communication Insurance verification Phone communication Medical scheduling Administrative experience Medical records Organizational skills Appointment scheduling Medical receptionist Time management Full Job Description Join Our Growing Specialty Eye Care Practice Bright Eyes Needham is a modern, privately owned optometry practice committed to delivering exceptional eye care and an outstanding patient experience. We provide comprehensive eye care for patients of all ages, with specialty services including pediatric eye care, myopia management, vision therapy, dry eye treatment, specialty contact lenses, and urgent eye care. As our practice continues to grow, we are seeking an experienced Patient Care Coordinator to become an integral member of our team. As the primary point of contact for our patients, you will play a vital role in creating a welcoming, professional experience while helping our office operate efficiently each day. We are looking for someone who is confident, proactive, highly organized, and genuinely enjoys building relationships with patients. This position is primarily front-office focused and also includes basic patient pretesting to support efficient patient flow. This is an excellent opportunity for an experienced healthcare front office professional who takes pride in delivering exceptional service and wants to be part of a growing private practice. Responsibilities for this

Role:

Welcome patients with professionalism and enthusiasm, creating a positive first impression Answer incoming phone calls and assist patients with scheduling, questions, and appointment coordination Schedule and manage patient appointments efficiently Verify medical and vision insurance eligibility and benefits Check patients in and out while maintaining accurate electronic health records Collect copayments, patient balances, and process payments professionally and confidently Coordinate referrals, records requests, and patient communications Assist with administrative projects and daily office operations Help maintain an organized, efficient, and welcoming office environment Escort patients through the beginning of their visit and assist with patient flow Perform patient pretesting, including autorefractor measurements, Optos retinal imaging, and other diagnostic testing (training provided) Prepare patients for their examination and ensure testing is completed accurately prior to seeing the doctor

Minimum Qualifications:

At least 6 months of front desk experience in a medical, optometry, ophthalmology, or dental office (required) Excellent interpersonal and communication skills Comfortable interacting with patients both in person and over the phone throughout the day Strong organizational skills with exceptional attention to detail Ability to multitask and prioritize responsibilities in a fast-paced environment Professional, dependable, self-motivated, and positive While we provide training on our office's systems and workflows, this position is intended for someone who already understands the pace and expectations of a healthcare front office and can contribute with minimal training.

Preferred Qualifications:

Optometry or ophthalmology experience Experience verifying medical and/or vision insurance benefits Experience using an electronic health record (Revolution EHR experience is a plus) Strong customer service experience within a healthcare setting You'll Thrive in This Role If You... Enjoy building relationships with patients and making them feel welcome Communicate confidently and professionally in person and over the phone Take initiative and look for ways to improve the patient experience Stay calm, organized, and efficient during busy clinic days Are comfortable discussing financial responsibility and collecting patient payments professionally Enjoy learning new technology and expanding your clinical skills Take pride in helping the office run efficiently and improving patient flow Take ownership of your work and consistently follow tasks through to completion Enjoy contributing to a collaborative, high-performing team Why Bright Eyes Needham? Bright Eyes Needham is more than a traditional optometry practice. We are building a specialty eye care practice focused on clinical excellence, personalized care, and an exceptional patient experience.

Our team values:

Professionalism Clinical excellence Integrity Accountability Teamwork Continuous learning Exceptional patient service Every member of our team plays an important role in creating an experience that keeps patients returning and referring their family and friends. If you're looking for an opportunity to grow with a respected private practice where your contributions are valued and your work truly makes a difference, we'd love to hear from you.

Position Details:

Position:

Part-Time (20-25 hours per week)

Location:

Needham, MA Compensation:

$23.00-$28.00 per hour , commensurate with relevant healthcare experience.

To Apply please submit:

Resume A brief cover letter describing your healthcare front office experience and why you would be a great fit for Bright Eyes Needham.

Pay:

$23.00 - $28.00 per hour

Benefits:

Employee discount Opportunities for advancement Paid time off Application Question(s): Why are you interested in working in a private specialty healthcare practice like Bright Eyes Needham? This position is approximately 20-25 hours per week split between Monday, Tuesday, and Friday. Are you available for this schedule? What hourly compensation rate are you seeking for this role? Do you have prior front desk experience in a medical, dental, optometry, or ophthalmology office? Briefly describe your healthcare front office experience.

Work Location:

In person