Patient Concierge & Practice Growth Coordinator Medspa/ Wellness Elite Medspa

+ Wellness Center Needham, MA Job Details Full-time $30 - $33 an hour 1 day ago Benefits Health insurance 401(k) Paid time off Employee discount Qualifications Spa experience Experience working in the beauty industry Sales Sales experience within healthcare EMR/EHR Bachelor's degree High-end sales Beauty & cosmetics sales CRM system proficiency Plastic surgery Med spa experience Aesthetic treatments Full Job Description Join a Growing Medical Aesthetics & Wellness Team Elite Medspa

+ Wellness Center is seeking two highly motivated, patient-focused professionals to join our growing practice: 1. Patient Concierge & Growth Coordinator (Aesthetics Focus) 2. Patient Concierge & Growth Coordinator (Wellness & HRT Focus) These roles are ideal for individuals with experience in medical spas, aesthetics, wellness, concierge healthcare, patient coordination, luxury sales, luxury hospitailty. Both positions combine exceptional patient care with practice growth responsibilities, helping patients achieve their aesthetic and wellness goals while supporting provider success, patient retention, lead conversion, and overall business growth. What You'll Do Patient Experience & Front Desk Operations Deliver a high-end, concierge-level patient experience from initial inquiry through follow-up care. Manage patient scheduling, check-in/check-out, appointment coordination, phone calls, emails, and text communications. Serve as a trusted resource for patients regarding services, memberships, programs, policies, and next steps. Maintain accurate patient records, forms, documentation, CRM data, reviews, testimonials, and rewards programs. Support efficient front-office operations and patient flow. Collaborate with providers and team members to ensure an exceptional patient experience. Practice Growth & Patient Retention Support new patient acquisition, lead conversion, patient retention, and reactivation efforts. Assist with provider schedule utilization and pre-booking initiatives. Build relationships that encourage long-term patient engagement and loyalty. Monitor patient experience and identify opportunities for service improvement. Participate in growth initiatives designed to increase practice performance and revenue. Lead Management & CRM Administration Follow up promptly with incoming leads and inquiries. Manage lead tracking, patient communications, and CRM workflows. Maintain accurate records and conversion reporting. Support marketing campaigns, referral programs, and patient outreach initiatives. Analyze conversion trends and recommend opportunities for improvement. Marketing & Business Development Support Collaborate with leadership and marketing teams on patient acquisition initiatives. Support reviews, testimonials, social media engagement, community outreach, and promotional campaigns. Help identify growth opportunities based on patient interests, provider availability, and service demand. Participate in special events, educational programs, and business development efforts. Additional Responsibilities by Specialty Aesthetics Focus Educate patients on aesthetic treatment options and memberships. Support provider growth initiatives, schedule optimization, and patient retention programs. Assist with aesthetic lead conversion, consultation scheduling, and cross-service recommendations. Monitor aesthetic service utilization and growth opportunities. Medspa sales and practice growth Wellness & HRT Focus Serve as a primary non-clinical resource for wellness, hormone replacement therapy (HRT), and integrative health patients. Coordinate program enrollment, onboarding, follow-up, scheduling, and wellness workflows. Support patient engagement, retention, renewals, and reactivation initiatives. Assist patients in understanding wellness programs and administrative requirements. Coordinate closely with providers and clinical staff regarding patient questions and program participation. Wellness sales and practice growth Qualifications Preferred Experience Medical Spa, Aesthetics, Wellness Center, Functional Medicine, HRT Clinic, Dermatology, Plastic Surgery and Concierge Medicine experience preferred.

Experience as a:

Patient Care Coordinator Wellness Coordinator Front Desk Coordinator Patient Experience Coordinator Practice Coordinator Aesthetic Coordinator Sales or Client Success Coordinator Skills & Competencies Strong customer service and relationship-building skills. Excellent communication and follow-through. Ability to multitask in a fast-paced environment. CRM, EMR, scheduling software, and Microsoft Office proficiency. Professional, polished, and patient-centered demeanor. Sales awareness with an emphasis on patient education and ethical conversion. Strong organizational and problem-solving abilities. Compensation & Benefits Competitive hourly pay based on experience Performance incentives and bonus opportunities Professional development and growth opportunities Supportive team culture Employee discounts on aesthetic and wellness services Opportunity to grow with a rapidly expanding practice At Elite, we combine advanced medical aesthetics with personalized wellness and hormone optimization services. Our team is passionate about delivering exceptional patient experiences, building lasting relationships, and helping individuals look, feel, and perform at their best. If you have a passion for sales, wellness, aesthetics, and practice growth, we encourage you to apply.

Pay:

$30.00 - $33.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Employee discount Health insurance Paid time off

Education:

Bachelor's (Preferred)

Experience:

Med spa: 1 year (Required)

Wellness:

1 year (Required)

EMR:

1 year (Required) luxury sales: 3 years (Required)

Work Location:

In person