Patient Care Coordinator / Office Manager

Patient Care Coordinator / Office Manager Peak Performance Physical Therapy, Sports Rehab & Wellness Ferndale, MI Job Details Full-time $25,000 - $45,000 a year 1 day ago Benefits Profit sharing Health insurance Paid time off Snacks provided Vision insurance Opportunities for advancement Flexible schedule Food provided Qualifications Medical documentation Insurance prior authorization Process improvement Medical scheduling Front desk Patient interaction Full Job Description This Isn't Just a Front Desk Job; It's a Critical Role in Patient Care, Practice Flow, and Helping People Feel Seen and Supported. Whether a patient is calling for the first time or checking in for their tenth visit, you're the voice who helps them feel welcomed, remembered, and supported. At Peak Performance Physical Therapy, Sports Rehab & Wellness , that voice could be yours. We're looking for a Patient Care Coordinator / Office Manager who brings warmth, structure, and leadership to every interaction. Someone who doesn't just help patients get scheduled, but helps keep the entire clinic organized, efficient, and moving forward. Someone who doesn't just support the front office, but helps strengthen the systems, communication, and operations behind the scenes. This role isn't about sitting at the front desk answering phones all day. It is about being the operational heartbeat of a clinic that believes in accountability, efficiency, and care that starts before the first visit and carries through every interaction.

Why This Role Matters:

You'll be the first impression for patients and a key part of keeping the clinic running smoothly behind the scenes. You'll help keep systems organized, support both patients and staff, and make sure nothing falls through the cracks. If you love structure, problem-solving, and helping a growing clinic operate at a high level, this role is for you.

What You'll Do Patient Coordination & Early Morning Front Office Coverage:

Provide front office support during the early part of the day, including helping answer incoming calls and assisting with patient scheduling needs from 7am to 10am . Support new patient intake and help ensure a smooth, professional experience for patients reaching out to the clinic. Assist with follow-up communication and scheduling coordination as needed to support clinic flow and continuity of care. Help maintain an organized, efficient schedule while working alongside the existing team structure.

Insurance & Financial Coordination:

Verify insurance benefits and seure authorizations accurately Explain coverage, deductibles, and copays with clarity and confidence. Collect payments and support smooth financial communication with patients. Help maintain accuracy throughout the patient financial process.

Billing & Collections Support:

Assist with patient billing, collections, and payment tracking. Support in-house billing processes and financial accuracy. Help manage workflows related to workers' compensation and auto cases when applicable. Reconcile balances and support day-to-day revenue operations.

Case Management & Data Accuracy:

Enter and maintain accurate patient information in the EMR. Track authorizations, deadlines, and compliance requirements. Keep patient records complete, organized, and up to date. Support timely documentation and communication across the care process.

Front Office Operations & Leadership:

Oversee daily front office operations and support smooth clinic flow. Manage scheduling, calendars, and staff coordination, including PTO tracking. Communicate with the clinical team throughout the day to keep operations running well. Identify inefficiencies and help improve systems, workflows, and processes.

Performance & Growth Contribution:

Track KPIs, scorecards, and performance metrics. Participate in team meetings and contribute ideas for clinic growth. Support a culture of accountability, follow-through, and high standards. Help strengthen the systems that support both patient experience and clinic success. You're a

Great Fit If You:

Have 3+ years of experience in a healthcare front office, PT clinic, or medical setting. Understand insurance verification, authorizations, and billing workflows. Have experience with EMR systems, Excel, and communication tools . Can manage moving pieces while maintaining a strong patient experience. Are highly organized and detail-oriented with strong follow-through. Are comfortable leading operations and contributing to team performance. Enjoy solving problems, building systems, and improving how things run. Want a role that combines leadership, organization, patient care, and growth . What's In It for

You Pay:

$30,000 to $45,000 per year , based on experience

Schedule:

Full-time, Monday to Friday, 7am to 4pm with flexibility

Work Setting:

Hybrid Perks & Benefits:

Paid Time Off Health Insurance Vision Insurance Profit Sharing Performance Bonuses Flexible Schedule Company Events and Team Culture Activities Free Food and Snacks Wellness Resources Opportunity for Advancement $1,000 signing bonus available after 90 days based on performance Why Join Peak Performance Physical Therapy, Sports Rehab & Wellness? We're not corporate. We're building something. At Peak Performance, you are not just part of the front office. You are part of the leadership team. Your role directly impacts patient experience, clinic performance, and long-term growth. We value structure, efficiency, and accountability. We are actively improving systems, tracking performance, and building a clinic that runs at a high level. This is a growth-minded environment where your ideas matter. You will not feel stagnant here. You will have the opportunity to build, refine, and lead. If you take ownership, thrive in organized systems, and want to be part of a team that is serious about growth while still supporting each other, this is where you belong.

Apply Today:

We're scheduling interviews now and moving quickly. This is a rare opportunity to step into a leadership-level front-office role within a growing private practice and make a real impact. If you want a role where your work drives results, your systems create efficiency, and your presence shapes patient experience, Apply today and let's talk.

Pay:

$25,000.00 - $45,000.00 per year

Benefits:

Flexible schedule Health insurance Opportunities for advancement Paid time off Profit sharing Vision insurance Application Question(s): How many years of front desk or patient care coordinator experience do you have in a healthcare setting? Do you have experience or are you familiar working with EMR and billing systems? Do you have experience with insurance verification and authorization processes, collecting co-pays etc? Do you have experience contacting patient leads and converting them into scheduled evaluations/consultations? Please describe. Are you willing to undergo proven sales training to assist with lead conversation and evaluation scheduling. Do you have experience with billing or collections in a medical setting? Are you comfortable managing scheduling, operations, and performance metrics? Please describe your experience.

Work Location:

In person