Patient Experience Coordinator (Zocdoc; Call Center Focus) One Oak Medical -

New Jersey Pay:

$23-$30/hour (based on experience)

Job Type:

Full-Time | Day Shift Overview One Oak Medical is hiring a Patient Experience Coordinator to manage inbound patient inquiries from Zocdoc and other channels. This is a high-impact, patient-facing role where your ability to communicate clearly, confidently, and professionally will directly influence whether patients choose to move forward with care. We are looking for someone with strong phone skills and structured communication, ideally, From a medical office, healthcare call center, private practice, or hospitality background. Key Responsibilities  Respond to Zocdoc bookings and online appointment requests  Call patients promptly to confirm and qualify appointments  Explain out-of-network structure, insurance expectations, and financial responsibility  Guide patients through scheduling with confidence  Handle objections and questions professionally and empathetically  Ensure patients are fully informed prior to their visit  Document all interactions accurately in EMR systems  Coordinate scheduling across providers and specialties Requirements  2+ years experience in medical office, healthcare call center, or hospitality  Excellent phone presence and communication skills  Ability to discuss insurance and financial topics confidently  Strong attention to detail and organization  Comfortable in a fast-paced environment Preferred Qualifications  Experience with out-of-network practices  Familiarity with Zocdoc  EMR experience (e.g., eClinicalWorks, AdvancedMD)  Sales or appointment conversion experience

Critical Skill:

Communication This role requires someone who can control and guide conversations, not just answer calls.

Example language:

We specialize in care outside of insurance limitations, allowing a higher level of treatment." Most patients have out-of-network benefits, and we guide you through the process." The ability to build trust quickly and clearly explain expectations is essential. Compensation & Benefits  Competitive hourly pay: $23-$30/hour  Growth opportunities within the organization  Supportive team environment  Work in a respected multi-specialty practice Schedule Full-time, Monday-Friday (day shift, some flexibility) How to Apply Apply with your resume. To stand out, include a short note answering: How would you explain an out-of-network visit to a new patient who is unsure?

Job Type:

Full-time Pay:

$23.00 - $30.00 per hour

Work Location:

In person