Position Title:

Clinical Coordinator Reports to:

Office Manager Supervises:

Back Office Staff (Medical Assistants, Office Assistants, Students)

Work Schedule:

Monday -

Friday Position Summary:

The Clinical Coordinator is a driven, high-performing leader responsible for overseeing the daily operations and development of the back-office clinical team. This individual excels in fast-paced, dynamic environments and takes pride in producing high-quality, detail-oriented work. As a proactive problem solver, the Clinical Coordinator takes the initiative to identify challenges, create solutions, and implement efficient systems that enhance both team performance and patient care. This role is ideal for someone who thrives with autonomy, embraces innovation, and is passionate about creating a best-in-class patient experience through process improvement, staff development, and operational excellence.

Mission:

To lead and develop a high-performing clinical team that consistently delivers a 5-star patient care experience through operational excellence, teamwork, and aligned execution of CDA's values and goals.

Key Responsibilities:

Leadership & Workflow Optimization

• Identify workflow challenges and develop creative, scalable solutions for the team and clinic
• Design and implement new processes, protocols, SOPs, and checklists
• Lead by example and inspire team adoption of new or updated workflows
• Supervise and hold clinical staff accountable for daily responsibilities and overall performance
• Conduct back-office team meetings and training sessions on workflow enhancements
• Promote collaboration between the clinical team, front office, management, and providers Clinical Operations & Oversight
• Coordinate daily clinical operations to ensure smooth patient flow and optimal provider scheduling
• Oversee Mohs surgery schedule, ensuring the Mohs goal for the schedule is reached and coordinating to get patients on the schedule
• Manage dermatology supply inventory, including injectables, biopsy kits, cryotherapy, etc.
• Oversee maintenance of clinical equipment (cryostat, autoclave, surgical tools)
• Provide hands-on support as needed, including assisting with cosmetic procedures
• Oversee pathology workflow, ensuring timely processing, documentation, and follow-up communication with providers and patients
• Oversee OSHA and CLIA compliance, including weekly and monthly tracking
• Oversee quality control for Mohs slides and CAP proficiency testing for the lab
• Review MA dashboards for timely patient follow-up and delegate outstanding items to the team
• Actively participate in clinical quality improvement efforts, addressing workflow inefficiencies and identifying opportunities to enhance the patient experience Training, Coaching & Development
• Onboard and train new clinical team members
• Provide input on clinical staff hiring and evaluations
• Deliver HIPAA and compliance training for back-office staff
• Cultivate strong relationships with team members and provide continuous coaching Communication & Administration
• Act as primary liaison for patient communications regarding back-office tasks and follow-up
• Triage and resolve patient complaints with professionalism and empathy
• Attend and contribute to leadership meetings and webinars
• Collaborate with the admin assistant, practice manager, and physician leadership to implement clinic goals Quality & Compliance
• Participate in ongoing quality improvement and patient satisfaction initiatives
• Provide pathology oversight and documentation support

Required Skills & Qualifications:

• 1+ year of clinical or back-office supervisory experience; dermatology preferred
• Strong interpersonal skills and emotional intelligence
• Self-starter with the ability to manage and execute projects independently
• Proficient in clinical workflow design, training, and system implementation
• Detail-oriented, organized, and deadline-driven
• Demonstrates CDA's core values and culture in behavior and leadership
• Proficient in EMR systems and clinic operations software
• Experience in managing Mohs, pathology, or cosmetic dermatology workflows is a plus

Performance Expectations:

• Maintains 5-star ratings on evaluations and feedback
• Demonstrates consistent initiative and solution-driven mindset
• Is a visible ambassador of CDA's mission and culture
• Consistently follows through on deliverables with clarity and professionalism
• Gains team buy-in for new processes and drives adoption through leadership and communication

Pay:

$1.00 - $2.00 per hour

Benefits:

401(k)

Work Location:

In person