Clinic Operations Manager - Healthcare Momenta Physical Therapy Bellingham, WA Job Details Full-time $27 - $34 an hour 11 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Professional development assistance Retirement plan Qualifications Google Workspace Patient scheduling systems Team member evaluation Management Healthcare staff management Overseeing health insurance pre-certification Insurance verification Commercial insurance knowledge Medical insurance coverage verification Practice management software Performance feedback (performance evaluation method) Communication platforms Administrative experience Team development Social media platforms Healthcare referral management Supervising experience Healthcare management Medical management Health insurance referral requirements Insurance claims management software Business operations Process management Full Job Description Clinic Operations Manager Momenta Physical Therapy |

Bellingham, WA Full-time:

34-40 hours per week

Pay:

$27-34 per hour, depending on experience

Work Location:

Hybrid during our transition; primarily in person after we move into our new location Why Momenta? Momenta is an established, independently woman-owned physical therapy practice in Bellingham. We're entering an exciting next chapter as we prepare to expand and move into a new, larger location this fall. We're looking for an experienced Clinic Operations Manager who enjoys leading people, organizing priorities, improving how work gets done, and making sure important details don't fall through the cracks. This is a meaningful, long-term leadership opportunity with a growing independent healthcare company. You'll have the chance to make a visible impact on our team, patient experience, and next stage of growth. About the Role The Clinic Operations Manager is Momenta's primary day-to-day administrative leader. You will lead and work alongside our Patient Care Coordinators—the healthcare front-office team responsible for reception, patient communication, scheduling, insurance benefit checks, prior authorizations, and payments—and coordinate closely with providers, billing, and ownership. The position begins with hands-on front-desk training so you can understand the work thoroughly before leading it. As training progresses, you'll assume responsibility for administrative employees, clinic operations, patient concerns, scheduling performance, insurance workflows, training, and operational follow-through. Primary Responsibilities Supervise, train, support, and hold Patient Care Coordinators and designated administrative employees accountable Coordinate front-office schedules, time-off requests, call-outs, and coverage Support hiring, onboarding, ongoing training, performance management, and annual employee reviews Oversee reception, phones, patient communication, scheduling, waitlists, payments, and daily clinic flow Monitor provider schedules, open capacity, cancellations, evaluation availability, and waitlist performance Resolve patient concerns involving scheduling, insurance, balances, clinic policies, and other administrative issues Perform and oversee insurance benefit checks, referrals, and prior authorizations Ensure insurance and authorization requirements are completed accurately and before patient visits Help patients understand their benefits, authorizations, financial responsibility, and clinic policies Coordinate front-office operations with authorization and billing staff to help prevent registration errors, delayed claims, and denials Refine SOPs, checklists, scripts, forms, workflows, and training materials Identify recurring problems and implement practical improvements Work with ownership on operational reporting and key performance indicators Track clinic projects, clarify ownership and deadlines, and follow work through completion Improve communication among front-office employees, providers, billing, and leadership Use technology, automation, and AI thoughtfully to improve efficiency and accuracy Assist with facilities, inventory, purchasing, and technology implementation when appropriate Help coordinate selected marketing, social media, and community initiatives without making marketing the primary focus of the position Maintain HIPAA compliance and strict confidentiality Qualifications Required Previous management or supervisory experience At least two years of healthcare administration, medical-office, billing, scheduling, or related experience Working knowledge of healthcare insurance benefits, patient financial responsibility, referrals, and prior authorizations Experience setting expectations, providing feedback, and holding employees accountable Experience with EMRs, practice-management software, insurance portals, and productivity tools Exceptional organization, attention to detail, communication, and follow-through Strong digital communication skills across platforms and channels Sound judgment when handling confidential, sensitive, or emotionally charged situations Ability to prioritize, work independently, and resolve routine operational problems Ability to remain warm, grounded, and professional while managing interruptions and competing demands Willingness to learn and perform hands-on front-office work before assuming full operational ownership Preferred Healthcare clinic or practice-management experience Experience in physical therapy, rehabilitation, orthopedics, dental care, or another specialty healthcare setting Familiarity with Medicare, commercial insurance, workers' compensation, and third-party billing Experience with onboarding, performance reviews, timekeeping, payroll preparation, or KPI reporting Experience improving workflows or coordinating cross-functional projects Familiarity with Google Workspace, Microsoft Office, Jane, Asana, Claim.

MD, or comparable platforms Interest in modernizing healthcare operations through technology, automation, and responsible uses of AI Who Will Thrive Here You may be a strong fit if you: Genuinely enjoy organizing people, priorities, and details Take ownership and follow work through to completion Can hold employees accountable while remaining respectful and enjoyable to work with Communicate effectively with both in-person and remote team members See problems early and act before they become urgent Are comfortable de-escalating frustrated patients and enforcing clinic policies professionally Enjoy translating ideas into priorities, deadlines, and completed work Can jump in at the front desk while also seeing the larger operation Know what you can handle independently and what truly requires escalation Want a meaningful, long-term role with a growing independent healthcare company Compensation, Benefits, and Growth $27-34 per hour, depending on experience Full-time, 34-40 hours per week $300 monthly medical premium stipend after successful completion of the 90-day introductory period 50% employer-paid dental and vision premiums after the introductory period Paid time off accrual

SIMPLE IRA

with 3% employer match after one year Continuing education and professional-development opportunities Collaborative and supportive team environment Opportunity to earn broader operational responsibility as Momenta grows A formal performance, scope, and compensation review will occur at approximately six months. Expanded responsibilities, compensation, hours, or titles will depend on demonstrated results, leadership capability, organizational needs, and the financial performance of the practice. To Apply Please submit your resume and a cover letter explaining why this role and Momenta's current stage of growth interest you. In your cover letter, please also briefly include: An example of a workflow, process, or operational problem you improved The EMRs, scheduling platforms, insurance portals, productivity tools, or healthcare software you have used Because clear written communication and attention to detail are important parts of this position, applications submitted without a cover letter will not be considered.

Pay:

$27.00 - $34.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Professional development assistance Retirement plan Application Question(s): Are you willing and able to work 34-40 hours per week, primarily in person in Bellingham after our clinic move?

Experience:

healthcare administration or medical-office: 2 years (Required)

Management:

1 year (Required)

Work Location:

In person