Azana Psychology Center is a growing psychological assessment practice serving children, adolescents, young adults, and families throughout Southern California. We are seeking a warm, organized, and dependable Hybrid Medical Administrative Assistant and Intake Coordinator to support the day-to-day operations of our practice. This is a part-time hybrid position of approximately 10-15 hours per week. Some responsibilities may be completed remotely, while others will require scheduled in-office hours at our Newport Beach location. In-office days and times will be coordinated in advance based on the practice's patient schedule. The ideal candidate has previous administrative experience in a medical, behavioral-health, psychological, or other healthcare setting. This person must be comfortable speaking with families, managing appointment scheduling, verifying insurance benefits, organizing patient documents, and handling protected health information. Responsibilities Answer and return calls from prospective and established patients Provide general information about the evaluation process using established practice guidelines Schedule intake appointments, consultation calls, testing sessions, and feedback appointments Recognize questions requiring clinical judgment and route them to the psychologist Send intake paperwork and assist families with accessing and completing required forms Collect insurance information and verify eligibility and benefits Confirm deductibles, copayments, coinsurance, authorization requirements, and psychological-testing coverage Document insurance information accurately in the electronic health record Follow up with families regarding missing forms, insurance information, and scheduling needs Monitor voicemail and routine administrative messages Scan checks, insurance correspondence, and other documents Upload documents securely into the appropriate patient chart Maintain organized referral and follow-up systems Assist with physical and electronic record organization Protect patient confidentiality and comply with HIPAA requirements Provide additional administrative support as the practice grows Required Qualifications At least one year of administrative experience in a medical, behavioral-health, psychological, or other healthcare setting Experience verifying insurance eligibility and benefits Experience answering patient calls and scheduling healthcare appointments Excellent telephone presence and customer-service skills Strong written communication and attention to detail Ability to communicate warmly and professionally with parents and families Ability to work independently, prioritize tasks, and follow established procedures Reliable transportation to the Newport Beach office Reliable internet access, a secure computer, and a private workspace for remote duties Ability to maintain strict patient confidentiality Preferred Qualifications Experience with SimplePractice or a similar electronic health record system Experience working in a mental-health or psychological assessment practice Familiarity with psychological-testing benefits and authorization requirements Spanish-language proficiency Schedule Approximately 10-15 hours per week Primarily weekday business hours Combination of remote and scheduled in-office work Specific days and times will be coordinated based on practice needs and patient appointments Potential for additional hours as the practice grows We are looking for someone who is compassionate, dependable, highly organized, and genuinely enjoys helping families navigate the administrative side of receiving care.

Pay:

$23.00 - $28.00 per hour

Benefits:

Flexible schedule People with a criminal record are encouraged to apply

Work Location:

Hybrid remote in Newport Beach, CA 92660