Director of Clinical Operations

Department Dental Clinic

Position Category Staff Full Time

Job Description The Director of Clinical Operations is responsible for the leadership, management, and performance of all clinical operations within the Dental School. This position focuses exclusively on patient care delivery, clinic workflow efficiency, regulatory compliance, and operational support of the clinical education program. The Director ensures that clinic operations support student learning, faculty supervision, and high-quality patient care while maintaining financial sustainability within the clinical enterprise

Required Qualifications Bachelors degree in Healthcare Administration, Business Administration, Public Health, or related field (Masters preferred). 5-8 years of progressive healthcare or dental clinic management experience. Strong understanding of dental clinic operations and revenue cycle management. Knowledge of healthcare regulatory requirements.

Preferred Qualifications Experience in an academic dental school setting. Familiarity with dental practice management systems and EHR platforms. Experience managing multi-specialty or high-volume clinics.

Physical Demands Campus LMU Tower

Job Duty

Job Duty Oversee daily operations of predoctoral and specialty dental clinics

Job Duty Ensure efficient patient scheduling, chair utilization, and provider productivity

Job Duty Monitor clinic performance metrics, including patient volume, treatment completion, and revenue

Job Duty Implement policies and procedures to optimize workflow and service delivery

Job Duty Maintain operational readiness of clinic spaces

Job Duty Collaborate with academic leadership to ensure students meet clinical competency requirements.

Job Duty Support faculty in delivering high-quality clinical instruction.

Job Duty Assist in clinic calibration, standardization, and evaluation processes

Job Duty Balance educational mission with operational performance goals

Job Duty Monitor clinical revenue cycle performance, including billing, collections, and insurance processing

Job Duty Work with finance teams on clinic budget management and forecasting

Job Duty Identify opportunities to improve clinic efficiency and financial sustainability

Job Duty Track key performance indicators (KPIs) and productivity benchmarks

Job Duty Ensure compliance with OSHA, HIPAA, infection control standards, and state dental regulations.

Job Duty Support accreditation processes (e.g., CODA).

Job Duty Oversee quality assurance and patient safety initiatives.

Job Duty Address clinical incident reporting and risk mitigation

Job Duty Supervise clinic managers, front desk teams, and clinical support staff.

Job Duty Oversee hiring, onboarding, training, and performance evaluations.

Job Duty Promote a culture of accountability, service excellence, and professionalism

Job Duty Establish and maintain high standards for patient care and service

Job Duty Address escalated patient concerns

Job Duty Monitor patient satisfaction metrics

Job Duty Other Duties as assigned

Posting Detail Information

Posting Number S05479P

Job Open Date 09/21/2026

Job Close Date 01/21/2027

Open Until Filled Yes

Special Instructions Summary About the Institution Lincoln Memorial University is a values-based learning community dedicated to providing educational experiences in the liberal arts and professional studies. The main campus is located in Harrogate, Tennessee. For more information about employment opportunities, contact the Office of Human Resources at 423-869-7112 or humanresources@lmunet.edu.

AA/EEO Statement Lincoln Memorial University is an Equal Opportunity education institution. Lincoln Memorial University prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, veteran status, military status, pregnancy, sexual orientation, marital status, parental status, gender, gender identity, gender expression, and genetic information in all University programs and activities.

Background Check Statement The University will conduct criminal background checks on all employees. Background checks may include but are not limited to confirmation of the individual's identity, credit information, motor vehicle driving record, review of an individual's criminal conviction record (if any), verification of any license, and certificate or degree required for the position.