Job Summary:

Under the direction of the RN, triages patient phone calls, collaborating with Scheduler to ensure PRN visits are scheduled when necessary. Coordinates care between practitioners, patients, and field/office staff. Provides effective communication to patients, family members, Agency team members, and other healthcare professionals. Obtains practitioner verbal orders when necessary and transcribes orders into EMR. Receives and transcribes external orders into EMR. Under the direction of the RN, provides appropriate nursing interventions, provides patient and caregiver education, and prepares patient and caregiver for discharge from services. Implements infection control measures to protect both the staff and the patient. Performs clinical review of incoming referrals, coordinating with Scheduler on staffing capacity and Branch Director on potential declined referrals. Communicates with Account Executives, referral partners, patients, and certifying practitioners to obtain all necessary referral components. Demonstrates commitment and professional growth by participating in Agency-sponsored in-services and maintaining or improving competency. Participates in the Agency's QAPI program. Promotes the Agency's philosophy and administrative policies. Performs patient visits as needed. Participates in Intake on-call rotation.