JOB SUMMARY

\nRegional Patient Services Manager, under the direction of the AVP of Patient Services, oversees multiple functions required to insure the successful delivery of the services provided. These functions include but are not limited to phlebotomy services, Logistics, Client Services and Specimen Management in the assigned area. The Regional Patient Services Manager motivates the team and assist supervisor in team building and management guidance. The person in this position coordinates operations activities between the sales and Phlebotomy to ensure that daily work of the Patient Service Centers (PSCs) and In-office Patient Service Technician (IOPSTs) are completed accurately and on time.\n

JOB RESPONSIBILITIES

\nESSENTIAL

FUNCTIONS

Ready to travel to a client location within a designated region with short notice.\nResponsible for daily operations of all assigned facilities\nImplements the Standard Operating Procedures (SOP's) for phlebotomy services in accordance with PathGroup guidelines and distributes information to phlebotomists as needed.\nWhere applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.\nEnsures all Laboratories testing QA/QC documentation is complete and reviewed as required.\nInvestigates/resolves and responds to customer complaints appropriately and effectively.\nRelocate/open/close Patient Service Centers PSC's and In-office Phlebotomy IOP's.\nEnsures PathGroup improvement and/or standardization initiatives are implemented.\nProvides leadership and supervises assigned department, makes decisions, solves problems, assists in developing procedures, conducts and attends meetings. Hold regularly scheduled meetings for dissemination of all information to staff.\nManages the employee hiring process including developing and updating job descriptions, developing performance expectations, identifying essential functions and knowledge, skills and abilities required for applicable positions. Participates in the interview and selection process of phlebotomist employees. Ensure all employees meet requirements for driving on company business.\nSupervises employee and team performance, new employee orientation processes, employee training and continuing education.\nManages employee performance by coaching, counseling, motivating, and evaluating employees on a continual basis. Implement disciplinary action as needed and in consultation with Regional Patient Services Manager and Human Resources.\nPerforms site visits as assigned, and document findings. Assists with QA (quality assurance) audits.\nEnsures effective employee relations by sustaining an ethical, non-discriminatory and safe work environment while concurrently establishing effective communication lines and methods. Identify and solve employee problems, manage conflict, and respond to grievances as needed.\nOversees inventory process for supervised facilities.\nEnsures all field phlebotomy and PSC specimens are collected accurately and on time.\nMaintains required records and documentation.\nAssist in preparation of annual budget for areas of responsibility. Maintain budget control throughout the year in areas of responsibility.\nReviews and approves time/attendance entry of employees.\nAbides by all regulatory, company and departmental regulations, policies and standard operating procedures, including the Corporate Compliance Program.\nReview and compile monthly statistics and data.\nApproves time in attendance software by noon on the Monday following the end of the pay period. Submits accurate expense and travel logs Monday for the week prior or as directed by management.\nDemonstrates organizational commitment.\nAdheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.\nUtilizes time appropriately. Capable of maintaining fluctuating patient flow.\nDisplays courteous and professional behavior to clients, patients, and co-workers. Communicates with co-workers and clients in a way that promotes a harmonious and cooperative working environment.\nAnswers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.\nOrganize and lead projects both within the work group and with cross-functional groups. May be required to give presentations and speak in groups.\nCommunicates pertinent information/issues to director for resolution.\nContributes to a positive work climate and to the team effort of the department and company.\nExercise all laboratory safety precautions and adhere to lab procedures as stated in procedure manuals.\nPerform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.\nMust be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.

NON-ESSENTIAL FUNCTIONS

Works with other departments within PathGroup and subsidiaries.\nNothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.\nOther duties as assigned.

EDUCATION & LICENSURE

Bachelor's degree or equivalent years of progressive leadership experience.\nPhlebotomy certification required.

REQUIREMENTS

Minimum of 2+ years of prior supervisory experience required.\nMinimum of 2+ years of training experience required.\nMinimum 5+ years' experience in phlebotomy, laboratory or other health care environment required.\nDemonstrated leadership experience.\nMust be flexible and available based on staffing requirements; weekends, holidays, on call and overtime.\nMust have access to reliable transportation and communication.\nProof of auto insurance required.\nValid Drivers' License with a minimum of 1 year driving experience.\nLess than 3 minor moving violation convictions within the previous 3 years.\nOvernight stays may be 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Regional Patient Services Manager