A Clinical Coordinator coordinates operations and oversees medical assisting staff in a clinic or medical department. Responsibilities include supervision of day-to-day operations, management of business aspects, HR duties within the team.
Prosper Women's Health PLLC is a growing OBGYN clinic serving the McKinney, Prosper and Frisco TX area. We are seeking a highly motivated and compassionate individual to join our dedicated team. This position involves managing patient appointments, coordinating care, triaging patient concerns, and serving as a bridge between patients and healthcare providers. The ideal candidate will be able to juggle administrative and clinical responsibilities, show initiative, and work effectively under pressure. The selected individual will report directly to the physician and contribute to creating a warm, welcoming environment for all patients.
Responsibilities :
Patient Coordination and Scheduling:
Appointment Management:
Schedule and confirm patient appointments, follow-ups, and procedures. Manage appointment cancellations and rescheduling.
Referral Coordination:
Coordinate patient referrals, pre-certifications, and surgery requests according to office protocols
Patient Communication:
Greet patients and visitors in a friendly and professional manner Serve as the main contact for patients regarding appointments, procedures, and general information. Triage patient telephone calls and in-office questions related to medical concerns, following established protocols, escalating urgent matters ensuring issues are addressed promptly.
Patient Education:
Provide clear instructions for patients and ensure they understand their care.
Clinical and Administrative Support:
Insurance and Billing Support:
Verify patient insurance coverage, obtain pre-authorizations, and assist with billing inquiries while ensuring compliance with office policies, state, and federal regulations.
Clinical Duties:
Prepare patients for examinations or procedures by collecting vital signs, medical history, and chief complaints, assisting physicians with procedures, and performing in-office laboratory tests, including preparing specimens for the laboratory.
Record Management:
Document patient interactions, medical history, vital signs, and medications in the Electronic Health Record (EHR) system, ensuring timely and accurate entry.
Team Collaboration:
Collaborate with physicians, nurses, and administrative staff to coordinate patient care, participate in team meetings, and contribute to improving office operations and patient satisfaction.
Quality Assurance:
Ensure exam rooms and medical instruments are sanitized and stocked according to office protocols, and monitor patient feedback to contribute to quality improvement efforts.
Qualifications and Skills:
Graduate of an accredited medical assisting program, or prior experience working in a medical office or healthcare setting is a plus. Compassionate, patient-centered approach. Professional and discreet handling of sensitive patient information. Excellent verbal, written communication, typing, and documentation skills. Familiarity with Electronic Health Record (EHR) systems Familiarity with medical terminology and procedures Proficient in using phone systems and office equipment Strong organizational skills with the ability to prioritize tasks effectively. Ability to maintain professionalism and composure in stressful situations, such as handling emergency room calls or upset patients Knowledge of HIPAA regulations and commitment to maintaining patient privacy Able to quickly learn new systems and technologies.
Pay:
$15.00 - $20.00 per hour Expected hours: 45.0 per week
