JOB SUMMARY

The Office Manager is responsible for administration, direction and coordination of assigned CMP staff, supervising all support personnel, appointing supervisors and delegating authority and responsibility where need is indicated. The Office Manager works closely with the Practice Manager, clinic personnel, department managers and healthcare professionals as well as external contacts and vendors, utilizing effective communication and organizational skills to achieve departmental goals as determined by Administration.

Job Specific:

Facilitates training, promotions, performance counselings and performance evaluations of clinic support personnel in a timely manner. (EF) Determine training and development programs for clinic support staff, developing on-the-job and/or in-service training programs and arranging for such opportunities. (EF) Ensure that the assigned CMP practice is adequately staffed with trained support personnel, evaluating job workloads to ensure equitable distribution and determining whether reduction or additions in personnel are necessary. (EF) Listen and respond to medical and other staff to hear complaints, accept ideas, consult and act as a liaison between assigned clinics and Practice Manager. (EF) Ensure that all equipment within assigned clinics is maintained in good repair or is replaced as needed and that physical environment is safe. Ensure all billable services are captured, posted and remitted to CMP Business Office, on a timely basis by developing and implementing processes and facilitating coordination between providers, staff and CMP Business Office. (EF) Support and supervise the clinics' billing systems and collection processes, ensuring proper administration of clinic/hospital policies and procedures are taken on accounts receivable and collection accounts. (EF) Ensure all policies regarding cash handling, POS collections and accurate data entry of patient demographic and insurance are followed. (EF) Continuously review all factors affecting the cost of administration and the operation of assigned clinics, taking necessary corrective action to keep costs commensurate with Administrative objectives. (EF) Responsible for scheduling clinic staff and time-keeping. (EF) May be assigned clinic specific tasks depending on skills; ie. nursing/administrative duties

Hospital:

Adheres to organization-wide and other applicable policies and procedures. Day-to-day performance complies with the hospital's Service Excellence Behavioral Expectations. Performs within the prescribed limits of the hospital's Ethics, Compliance and Confidentiality Program guidelines. Performs within professional Scope of Practice at all times.

Other Duties As Assigned:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Minimum Requirements

EDUCATIONAL REQUIREMENTS

Required:

High School Diploma or GED Preferred:

Bachelor's Degree in Healthcare, Business Administration, or graduate of an accredited school of nursing.

EXPERIENCE

Required:

2+ Years Medical Office Management or equivalent experience

Preferred:

Clinic experience related to clinic specialty

Special Skills and Abilities:

Required:

Computer skills, MS Office (Excel, Word, Outlook) skills, Basic coding knowledge, Insurance/Billing knowledge

LICENSURE / CERTIFICATION REQUIREMENTS

Preferred:

Currently licensed as a Licensed Vocational Nurse or Registered Nurse by the State of Texas.

COMPANY PROFILE

Citizens Medical Center is a not-for-profit, community hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 317-bed acute care hospital with over 1,200 employees. Voted "Best of the Best" hospital in Victoria for 14 consecutive years, Citizens Medical Center is a level III Trauma Center, with a newly renovated 24/7 Emergency Department that includes an onsite medical helicopter. Citizens has a comprehensive Community Cancer Program that includes two linear accelerators and HDR brachytherapy. Citizens is recognized for its outstanding cardiology program which includes a nationally accredited Chest Pain Center and is a Primary Stroke Center. Citizens also includes a comprehensive, accredited Bariatric Surgery program, Birth Center with labor and delivery, an imaging and surgery center, sleep study center, state-of-the-art rehabilitation and fitness center, urology center and daVinci robotics minimally invasive surgery options, a home health agency, and has a long history of providing continuing education for healthcare providers and the community. Citizens Medical Center is looking for employees who display respect and enthusiasm for patients, visitors, and coworkers, and who consistently uphold the organization's commitment to providing outstanding outcomes and an excellent experience. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

BENEFIT OFFERINGS

Health Medical, Dental, Vision

STD, LTD

Disability Supplemental Life, AD&D Flexible Spending (FSA) Employer paid life insurance and short term disability Retirement/Investment Defined Benefit Pension Plan 457(b) Deferred Compensation Well-Being Benefits Paid Time Off Sick leave Bereavement leave, Jury Duty/Witness Service Hospital-paid & administered annual immunizations HealthPlex (gym) membership discount YMCA partnership discount for childcare Employee Assistance Programs