WELS Care Patient Care Coordinator WELS Care, LLC About WELS Care At WELS Care, we believe wound care is an opportunity to heal, not a barrier in care. Our team is committed to delivering compassionate, efficient, and high quality care while improving access to specialized wound care services for our patients and communities. We are seeking a highly organized, patient centered, and proactive Patient Care Coordinator to support operations across our wound care locations. This is a dynamic and fast paced role that requires strong communication, critical thinking, emotional intelligence, and attention to detail. The ideal candidate is dependable, adaptable, solution oriented, and thrives in a high responsibility healthcare environment where patient experience, operational efficiency, and teamwork are essential. Position Summary The Patient Care Coordinator serves as a central point of communication between patients, families, providers, clinical teams, and administrative staff. This role is responsible for coordinating patient care services, supporting daily clinic operations, assisting field staff and providers, and ensuring patients receive timely, organized, and compassionate care throughout their treatment journey. This position supports multiple wound care locations and requires the ability to manage multiple priorities while maintaining professionalism, urgency, and exceptional customer service. Key Responsibilities Serve as a primary point of contact for patients and families throughout the care process Coordinate patient care services across multiple wound care locations Facilitate communication between providers, clinical teams, referral sources, patients, families, and external healthcare partners Schedule and coordinate patient appointments, follow ups, procedures, referrals, and treatments in a timely and organized manner Monitor progression of patient care plans and assist in removing barriers to treatment Support field staff and providers with coordination, communication, and operational needs Gather and maintain accurate patient information, documentation, records, and required forms Ensure complete and accurate patient registration, insurance verification, authorization tracking, and demographic updates Contact insurance companies to ensure approval requirements are met and provide necessary medical information to support reimbursement processes Maintain HIPAA compliance and patient confidentiality standards at all times Conduct outreach regarding upcoming appointments, missed visits, follow ups, and patient care needs Assist with staff scheduling and operational coordination as needed Conduct regular communication and collaboration with the interdisciplinary care team Participate in quality assurance initiatives, workflow improvement efforts, and service delivery monitoring Collaborate closely with interdisciplinary teams to ensure continuity of care and positive patient outcomes Educate patients and families regarding care plans, appointments, medications, and treatment expectations Assist in resolving patient concerns, scheduling conflicts, and coordination issues professionally and efficiently Track patient information, files, tasks, forms, and care coordination activities accurately and timely Evaluate outcomes of care with the interdisciplinary team by monitoring coordination effectiveness and patient progression Establish and maintain professional relationships with healthcare partners and service providers Maintain professionalism, compassion, and urgency in all patient interactions Support overall clinic operations and team collaboration efforts as needed Desired Qualities Friendly, compassionate, and patient focused demeanor Strong emotional intelligence and professionalism Exceptional organizational and multitasking skills Ability to prioritize effectively in a fast paced environment Strong communication and interpersonal skills Detail oriented with excellent follow through and accountability Solution oriented mindset with strong critical thinking abilities Ability to remain calm and professional in changing or high pressure situations Strong customer service skills and ability to build rapport with patients and families Ability to simplify medical terminology and concepts for patients and families Team oriented while also capable of working independently Strong judgement and decision making skills in rapidly changing situations Qualifications & Requirements Previous experience in a medical office, healthcare coordination, scheduling, or administrative support role preferred Experience in wound care, specialty care, home health, or multi-site healthcare operations is a plus Familiarity with medical terminology and healthcare workflows required Experience with electronic health record systems and office software preferred Knowledge of insurance verification, prior authorizations, and coordination of care processes preferred Highly organized with the ability to manage multiple priorities in a fast paced environment Strong written and verbal communication skills Ability to work independently, exercise creativity, and maintain a positive attitude Strong problem solving abilities and resourcefulness Strong understanding of HIPAA, patient confidentiality, and professional healthcare communication standards Ability to maintain confidentiality and handle sensitive patient information with professionalism and discretion Ability to multitask effectively while maintaining accuracy and efficiency Commitment to providing exceptional patient care and customer service Ability to collaborate effectively with providers, clinical teams, and administrative staff Strong judgement and decision making skills in rapidly changing situations Why Join WELS Care? At WELS Care, you will be part of a collaborative team focused on delivering a new standard in healing. We value communication, accountability, compassion, innovation, and operational excellence while supporting both our patients and our staff. This role offers the opportunity to make a meaningful impact in patient care while working alongside a team dedicated to improving outcomes and access to specialized wound care services.

Job Type:

Full-time Pay:

$21.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Uniform allowance Vision insurance Ability to

Commute:

Salt Lake City, UT 84124 (Required) Ability to

Relocate:

Salt Lake City, UT 84124: Relocate before starting work (Required)

Work Location:

In person