Vantage Wellness is seeking a friendly, organized, and dependable Patient Experience Coordinator to join our growing aesthetics and wellness practice in Chesterfield, Virginia. The Patient Experience Coordinator plays an important role in creating the welcoming, elevated, and personalized experience we want every patient to have - from their first interaction with Vantage through each visit. We're looking for someone who is naturally warm and outgoing, takes initiative, notices the little things, and understands that exceptional patient experience goes beyond simply managing the front desk. This is a hands-on position that combines front office operations, patient communication, scheduling, administrative support, and basic patient care support. The ideal candidate enjoys staying busy, interacting with people throughout the day, and taking ownership of responsibilities rather than waiting to be directed. Responsibilities Greet patients and create a warm, welcoming experience Answer incoming phone calls, texts, emails, and patient inquiries in a timely and professional manner Communicate confidently and professionally with patients both in person and over the phone Schedule, confirm, reschedule, and manage patient appointments Assist patients with general questions regarding services, appointments, and office policies Support patient check-in and check-out Collect payments and assist with point-of-sale transactions Become familiar with Vantage Wellness services, skincare products, memberships, and promotions in order to confidently answer general patient questions and discuss available options Maintain accurate patient information and assist with required forms and documentation Monitor clinical and office supplies and assist with inventory and restocking Help maintain an organized, clean, and inviting front office and patient environment Communicate effectively with providers regarding scheduling, patient needs, and day-to-day operations Assist with administrative projects and other responsibilities as assigned Be willing to jump in and help wherever needed to support the team and patient experience What We're Looking For Excellent interpersonal and customer service skills Warm, polished, and professional demeanor Strong written and verbal communication skills Confident and comfortable communicating with patients by phone Highly organized with excellent attention to detail Dependable, punctual, and committed to maintaining a reliable work schedule Comfortable multitasking and prioritizing responsibilities Able to work independently, take initiative, and recognize what needs to be done Team-oriented with a willingness to help wherever needed Comfortable discussing services, skincare products, memberships, and promotions with patients Comfortable with computers, email, texting, online scheduling systems, and learning new technology Able to use good judgment and discretion when handling sensitive patient information and situations Previous experience in healthcare, aesthetics, wellness, medical office administration, hospitality, or customer service is preferred Interested in becoming a long-term part of the Vantage Wellness team

Pay:

$17.00 - $20.00 per hour Expected hours: 24.0 - 32.0 per week

Work Location:

In person