The Assistant Center Manager supervises custodians and assists with administrative, managerial and risk management tasks of the health center and serves as backup in absence of the Center Manager. Requires an Associate's Degree or higher and a minimum of 1 year of experience in a medical or business office. Ability to establish and maintain positive and productive relationships with diverse groups of health professionals and other staff. Must be a visionary, and positive role model, with supervisory experience and mature judgment. Ability to delegate responsibilities and create a climate of teamwork and accountability. Strong leadership, organizational, and problem-solving abilities. Excellent interpersonal and communication skills, both verbal and non-verbal. Ability to manage multiple tasks and prioritize workload. Must demonstrate excellent internal and external customer service skills. Certification as an Interpreter is preferred and ability to provide bilingual patient care is a plus. Assist Center Manager with administrative, managerial, risk management and supervisory tasks that contribute to the Center functioning efficiently while supporting the organizations strategic goals. Train and onboard new employees and ensure they understand their roles and performance expectations. Supervise employees' day-to-day performance and access quality of work. Provide recognition/ reward for progress and feedback for improvement. Responsible for completing appraisals, competencies and checklists. Provide regular feedback to employees, both positive and constructive, and support and help them with career advancement. Create a positive work environment through an open-door policy. Address performance, behavior, and work challenges employees encounter in a timely manner, and provide needed training and coaching to ensure they achieve their full potential. Document disciplinary actions per the

HR-POL-23

Constructive Counseling/ Disciplinary Process. Work collaboratively with Human Resources in the interview and selection process. Facilitate with other Assistant Center Managers, quarterly Business Assistant training sessions. Perform Business Assistant duties as needed. Provide feedback on business assistant staff appraisals and assist in completing competencies and/or worksite checklists, as requested by supervisor. Provide training as necessary for center business staff based on results of competency assessment. Complete associated chart audits. In conjunction with the Center Manager, initiate HelpDesk Tickets to IT when related issues arise. Communicate maintenance needs with Facilities Technicians. In conjunction with Center Manager, submit monthly order for office and custodial supplies. In the absence of a Patient Account Manager (PAM), perform daily deposits per the Cash Receipts Policy (F-11). Provide and ensure internal and external customer service at designated center and address all patient concerns in accordance with the Patient Concern Procedure (OP-PRO-21). Responsible for monitoring completion of center surveys, Who Made Your Day cards and logging in information on tally sheet. If designated, schedule no-show global alerts and mail notification letter for patients who have exceeded the annual number of permitted no-shows. Cancel all future appointments.. Maintain Chesapeake Bay Bridge Tunnel passes with assistance from Business Assistant II. Assist Center Manager with payroll functions on a regular basis to ensure ability to perform independently when necessary. In collaboration with Center Manager, ensure adequate Business Staff coverage for the center. Keeping in mind patient access and appointment utilization, manage patient schedules to ensure accurate scheduling, templating of provider blocks and address rescheduling needs with provider call-outs. Assist Center Manager with staff meetings, break-out sessions and minutes. Ensure all sections of monthly EOC audit are completed by the last day of the month and notify any responsible party when designated sections are incomplete. Perform operational work flow analysis and communicate outcomes and suggestions for improvement. Advocate ESRHS and the center by being involved in the community Other duties and tasks as directed by the Center Manager.

ADDITIONAL DUTIES ASSIGNED TO DESIGNATED BILINGUAL STAFF

If qualified, perform interpretation/translation services for ESRHS centers. If qualified, assist patients with signing up for the Migrant Clinician Network.