Job Description Job Description

JOB DESCRIPTION

My Psychiatrist is a well-established multi-disciplinary outpatient mental health group practice. We are seeking Full-Time Patient Care Coordinator/Medical Receptionist.

JOB RESPONSIBILITIES

? Greet patients and visitors with a friendly and professional demeanor ? Answer phone calls and respond to patient inquiries promptly and courteously ? Schedule patient appointments and manage the appointment calendar ? Collect and verify patient information, including insurance details and personal information ? Maintain accurate patient records and update patient information as needed ? Process patient payments and assist with insurance billing and claims ? Assist clinical staff with administrative tasks as needed, such as filing, scanning, and faxing ? Monitor and maintain the cleanliness and organization of the reception area and waiting room ? Ensure compliance with all HIPAA regulations and patient privacy policies ? Manage the patient check-in and check-out process, including verifying insurance eligibility, collecting co-payments or other fees, and providing necessary paperwork to patients ? Direct patients to the appropriate waiting area or treatment room and notify clinical staff of their arrival ? Maintain an organized and up-to-date filing system for patient records and other office paperwork ? Coordinate with other staff members to ensure the smooth flow of patient care and office operations ? Follow established protocols for handling emergencies or urgent patient requests ? Attend meetings and training sessions as required to stay up-to-date on office policies and procedures ? Perform other duties as assigned by the office manager or clinical staff.

REQUIREMENTS

? Must work Monday to Friday, 8am-4pm or 10am-6pm schedule ? HS/GED required, some college preferred ? Retails, hospitality, customer service or sales backgrounds are desired ? Strong customer service skills, warm and friendly demeanors, ? Well-versed in technology and computer, technically savvy ? Previous experience in healthcare or mental health office is highly desired

PAY & BENEFITS

? Paid time off and paid holidays ? Paid bereavement leave ? Health, Dental and Vision insurance ? Employer paid Long Term and Short Term Disability ? Employer paid Life Insurance ? 401k with employer matching