Dental Front Office - Patient Care and Insurance Coordinator RVA Children's Dentistry Glen Allen, VA Job Details Full-time $18 - $23 an hour 14 hours ago Benefits Dental insurance 401(k) Paid time off Qualifications Spanish Customer communication HIPAA English Attention to detail Organizational skills Full Job Description We are a patient-focused pediatric dental practice committed to providing high quality care in a friendly and professional environment. Our team values excellent communications, efficiency, and creating a welcoming experience for every patient. We are seeking a reliable, organized, and personable individual to join our team at the front desk. This role is essential in ensuring smooth operations, from greeting patients to managing insurance processes and scheduling. Responsibilities Greet patients warmly and professionally assist with check-in/check-out procedures while maintaining HIPAA compliance to protect patient privacy. Answer phones, respond to inquiries, and manage appointment scheduling, rescheduling, and cancellations. Verify insurance coverage, benefits, and eligibility to ensure accurate billing and authorization. Submit insurance claims and assist in tracking outstanding claims and predeterminations. Communicate with dentist to ensure accurate treatment planning and scheduling. Review treatment and present financial options to patients/parents of patients. Explain insurance coverage, co-pays, deductibles, expected cost, and payment options. Collect patient payments at time of service and post to accounts. Post payments accurately from insurance EOBs. Coordinate with clinical staff to ensure efficient patient flow while optimizing office productivity.

Qualifications:

Previous experience working in a dental office and with dental insurance strongly preferred. Bilingual (English and Spanish) strongly preferred. Knowledge of dental insurance verification procedures, plans and coding. Understanding of HIPAA regulations to ensure confidentiality and secure handling of dental records. Excellent organizational skills with the ability to multitask efficiently with attention to detail and accuracy. Strong communication and customer service skills for effective interaction with patients, insurance companies, and healthcare providers. Proficiency with dental practice management software (e.g., Open Dental, Dentrix) preferred. Strong work ethic, reliable and positive attitude.

Pay:

$18.00 - $23.00 per hour Expected hours: 35.0 per week

Benefits:

401(k) Dental insurance Paid time off

Experience:

dental front office: 1 year (Preferred)

Language:

English and Spanish (Preferred)

Work Location:

In person