Patient Coordinator / Front Desk Receptionist The Tox Boutique Roanoke, VA Job Details Full-time $20 - $21 an hour 3 hours ago Qualifications Teamwork Medical documentation Attention to detail Dental office experience Med spa experience Full Job Description The Tox Boutique is looking for an experienced, highly organized, and personable Patient Coordinator / Front Desk Receptionist to be an important part of our growing team. The person at our front desk helps set the tone for the entire patient experience. We are looking for someone who is warm and welcoming, but also highly attentive to detail, comfortable multitasking, and able to stay organized in a busy environment. This is more than answering phones and checking patients in. The right person will take ownership of the front desk, anticipate what needs to be done, communicate effectively with the team, and help ensure each patient has an exceptional experience from their first interaction with us through checkout and follow-up. What You'll Be Responsible ForPatient Experience & Front Desk Welcome patients with warmth, professionalism, and confidence. Manage patient check-in and checkout efficiently and accurately. Answer incoming calls, texts, and patient inquiries professionally. Assist patients with scheduling, rescheduling, and general appointment questions. Provide clear communication regarding appointments, services, policies, and next steps. Help create a welcoming, elevated, and organized experience from the moment a patient enters the practice. Maintain patient confidentiality and professionalism at all times. Scheduling & Communication Manage a busy appointment schedule with strong attention to detail. Confirm appointments and help minimize scheduling gaps. Communicate schedule changes promptly and accurately. Coordinate with providers and other team members to maintain a smooth patient flow throughout the day. Recognize scheduling concerns early and communicate them before they become larger problems. Ensure patient messages and requests are directed to the appropriate team member and followed through to completion. Administrative Support Maintain accurate patient information and documentation. Complete assigned administrative tasks accurately and on time. Assist with patient forms, records, and other front-office needs. Maintain an organized and professional front desk and reception area. Support inventory, supplies, and other operational needs as assigned. Help the team stay organized by communicating important information and following through on assigned responsibilities. Team Support Communicate clearly and professionally with providers and team members. Be willing to step in and help when needed. Anticipate needs rather than waiting to be told every next step. Follow established processes and help maintain consistency throughout the practice. Bring concerns, patient issues, or workflow problems to the appropriate team member promptly. Contribute to a positive, collaborative, and professional team culture. What We're Looking For Previous front desk, receptionist, patient coordinator, medical office, dental office, med spa, dermatology, plastic surgery, or similar patient-facing experience is strongly preferred.

The right candidate will have:

Strong attention to detail and accuracy Excellent organizational and multitasking skills Exceptional customer service and communication skills A warm, professional, and polished presence Experience managing phones, schedules, and multiple priorities simultaneously Confidence communicating with patients both in person and by phone Strong follow-through and the ability to complete tasks without repeated reminders Comfort working in a fast-paced environment Ability to remain calm and professional when the office becomes busy Strong computer and technology skills Ability to learn scheduling and practice-management systems quickly Good judgment and respect for patient confidentiality A team-oriented attitude and willingness to support others The Person Who Will Be Successful Here We are looking for someone who is proactive, dependable, organized, and attentive . You notice the details. You recognize when a patient needs assistance, when the schedule needs attention, when something has not been completed, or when a team member needs support—and you take appropriate action. You can manage a ringing phone, a patient checking in, a provider asking a question, and another task that needs to be completed without becoming overwhelmed or losing attention to detail. Most importantly, you understand that every interaction matters. Patients should feel welcomed, cared for, and confident in their experience with The Tox Boutique. Why Join The Tox Boutique? The Tox Boutique is committed to creating an exceptional experience for our patients while building a strong, collaborative team. We value professionalism, communication, accountability, teamwork, and providing excellent care and service. If you have experience in a patient-facing front office role, thrive in an organized and fast-paced environment, and enjoy creating an exceptional experience for others, we would love to meet you. Apply today with your resume and relevant front desk, medical office, or patient coordination experience.

Pay:

$20.00 - $21.00 per hour Expected hours: 40.0 per week

Work Location:

In person