Orthodontic Treatment Coordinator- Red Mill/Portsmouth Prime Orthodontics- Red Mill and Portsmouth location Virginia Beach, VA Job Details Full-time From $24 an hour 19 hours ago Benefits Paid training Health insurance 401(k) Paid time off 401(k) matching Employee discount Qualifications HIPAA Medical scheduling X-Ray Certification Dental terminology Data entry Typing Full Job Description Job Overview We are seeking a dynamic and detail-oriented Orthodontic Treatment Coordinator to join our vibrant dental team. In this vital role, you will serve as the primary liaison between patients and the orthodontic practice, ensuring a smooth and positive experience from consultation through treatment planning and follow-up. Your energetic approach will help motivate patients, coordinate appointments, and facilitate effective communication to support optimal orthodontic outcomes. This paid position offers an exciting opportunity to be part of a passionate team dedicated to transforming smiles and boosting confidence. Responsibilities Welcome patients warmly, establishing a friendly and professional rapport to foster trust and comfort. Manage patient scheduling using specialized patient management software, ensuring efficient appointment flow. Educate patients on treatment options, procedures, and financial policies with clarity and enthusiasm. Verify insurance coverage, process claims, and communicate benefits clearly to patients while maintaining compliance with health regulation policies. Support administrative tasks such as maintaining electronic health records (EHR), updating patient information, and documenting treatment progress accurately. Coordinate with the dental team to ensure timely delivery of appliances, retainers, and other orthodontic devices. Handle phone inquiries professionally, providing detailed information about treatments, appointments, and payment options while maintaining patient confidentiality. Skills Proven experience in a medical office environment or dental practice setting with strong knowledge of healthcare regulations. Proficiency in Microsoft Office applications (Word, Excel, Outlook) for documentation and communication purposes. Familiarity with patient management software and electronic health records (EHR/EHR) systems for efficient data entry and retrieval. Excellent customer service skills; able to communicate effectively with diverse patient populations via phone or in person. Knowledge of health insurance policies, billing procedures, and claims processing to assist patients confidently. Strong understanding of medical terminology relevant to orthodontics and general dentistry. Ability to maintain strict patient confidentiality in accordance with HIPAA guidelines and other privacy standards. Exceptional organizational skills including accurate typing speed for efficient documentation and correspondence. Join us in creating confident smiles by providing exceptional support that empowers our patients throughout their orthodontic journey!

Pay:

From $24.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off Paid training

License/Certification:

X-Ray Certification (Preferred) Ability to

Commute:

Virginia Beach, VA 23456 (Required)

Work Location:

In person