Dental Scheduling & Patient Communications Coordinator Location:

Great Northwest Dental Position Type:

Part Time-Full-Time Role Overview Great Northwest Dental is seeking a friendly, professional, and highly organized Dental Scheduling & Patient Communications Coordinator to join our team. This position plays a critical role in creating an exceptional patient experience and serves as one of the primary points of contact for both new and existing patients. The ideal candidate is someone who enjoys building relationships, communicating with people, and helping patients feel comfortable and cared for. You will be responsible for managing patient communication through phone calls, text messages, and email while helping patients navigate scheduling, treatment appointments, and general office inquiries. Dental experience is a plus, but we are willing to train the right person who has outstanding communication and customer service skills. What We're Looking For A warm, friendly, and professional personality Excellent verbal and written communication skills Ability to build genuine connections with patients while maintaining professionalism Strong organizational and multitasking abilities Comfortable communicating through phone, text, and email Ability to manage a high volume of patient interactions while maintaining accuracy and attention to detail Positive attitude and solution-oriented mindset Strong computer skills and ability to learn dental software Dental or healthcare experience is preferred but not required Commitment to our core values: Relationship, Respect, Excellence, and Commitment Key Responsibilities Serve as one of the first points of contact for new and existing patients Answer incoming phone calls and respond to patient inquiries professionally and efficiently Communicate with patients through phone, email, and text messaging Schedule, confirm, and coordinate patient appointments Assist patients with treatment scheduling and follow-up appointments Manage daily scheduling needs while maximizing provider productivity Maintain accurate patient records and communication notes Handle appointment changes, cancellations, and waitlists Help patients understand their next steps and ensure a smooth experience Collaborate with doctors and team members to support patient care Create positive patient experiences through exceptional customer service Maintain professionalism while managing multiple tasks and patient requests throughout the day Why You'll Love It Here Free lunch during our monthly meetings Birthday cake of your choice because we take birthdays seriously Quarterly team-building events including Board & Brush nights, murder mystery parties, and themed team events Fun potlucks and celebrations throughout the year Employee of the Month recognition and prize opportunities A positive, meaningful, challenging, and supportive workplace Career growth and advancement opportunities Consistent bonus opportunities in addition to competitive pay Comprehensive benefits package for eligible full-time team members including: Medical insurance Vision insurance Family dental benefits Paid time off Retirement plan Opportunities to participate in community outreach events A supportive team culture that feels like family Pay & Benefits $18-$22+/hour depending on experience Reliable bonus system Fully paid medical insurance for eligible full-time team members IRA matching after one year In-office dental care PTO after one year Paid holidays for eligible team members Growth and development opportunities Meet Our Doctors Dr. Lindsey - Our Invisalign expert Dr. Amanda - Detail-driven cosmetic specialist Dr. Portia - Gentle and artistic restorative expert Dr. Luke - Precision-focused and supportive clinician Watch us in action: (You will need to copy and paste the link into your web browser) https://youtu.be/Z1tFaoFwiqk https://www.youtube.com/watch?v=tSlSP_mrZ-U Email your resume to: jaymie@greatnorthwestdental.com This isn't just a job. It's a place where you can grow, belong, and make a real impact. Send your resume today and see why Great Northwest Dental might be your perfect fit.

Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Flexible schedule On-the-job training Opportunities for advancement Paid sick time Paid time off Professional development assistance Referral program Ability to

Commute:

Auburn, WA 98002 (Required)

Work Location:

In person