Patient Outreach Coordinator Burien, WA Burien, WA Job Details Full-time $22 - $24 an hour 8 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Interpersonal skills High school diploma or GED Attention to detail Organizational skills Patient interaction Full Job Description Patient Outreach Coordinator at a Fast-Growing and Locally Respected Hearing Care Practice This isn't just a "job." It's an opportunity to be part of a locally respected and passionate team that has built a stellar reputation as one of the most caring, trustworthy, and experienced audiological groups across Washington State. If you want to know more about who we are and whether our company culture is right for you before further investing your time in this job advert, then please visit: https://soundaudiology.

org http:

//highlinehearing.

com http:

//magnoliahearing.com The truth is, we've developed a very special culture, and we're absolutely committed to maintaining it. The person that we hire must be a great fit, and we're prepared to wait until the perfect match comes along. Although your experience plays a key role in this process, your personality traits and attitude are the number one priority. If this is how your co-workers and friends would describe you, then we may be the ideal match: Always happy, smiles a lot, positive attitude, always a pleasure to be around. Friendly, warm, an extrovert, a people person - and comes across that way the very first time you meet someone, even on the telephone. Patient, compassionate, and helpful, especially with older people. Even-tempered, calm, always pleasant, and unflappable. Has a knack for being able to turn a frown into a smile. Confident and comfortable communicating with people by phone, email, and in person. Committed, dedicated, a great teammate, pitches in without being asked, and puts team accomplishments ahead of individual accomplishments. Accurate and detailed, gets things right, double-checks their own work, and understands the importance of accurate patient information. Owns it, accepts responsibility, credits others for successes, and accepts responsibility for failures. Always finds a constructive way to solve a problem. Coachable, doesn't get defensive, accepts feedback with a positive attitude, and is always looking for ways to grow and improve. Reliable and dependable, prepared to take initiative and follow through on commitments. These statements also describe the people you'll be working alongside, meaning that you'll quickly discover that this is much more than a group of co-workers - it feels like a family. We have spoken about whether you're the right fit for this role and you're still reading, which indicates that you have the personality traits and attitude that we're looking for. So, let's now look at the specific duties of the role. The Role As a Patient Outreach Coordinator, you will play a critical role in helping patients access the care they need while supporting the continued growth of our practice. You will be responsible for proactively connecting with patients, identifying opportunities for care, and helping patients move forward when they may otherwise fall through the cracks. You'll be an important connection between our practice and the communities, providers, organizations, and patients we serve. The right candidate will be someone who genuinely enjoys talking to people, building relationships, following up, and finding creative ways to connect patients with our services.

Duties Include:

Proactively contact existing and prospective patients across the organization to schedule appointments and encourage patients to continue their recommended care. Run patient and insurance reports to identify opportunities for patient outreach and re-engagement. Follow up with patients who have outstanding recommendations, missed appointments, overdue follow-ups, or other opportunities for continued care. Make outbound calls to patients and provide a warm, professional, and personalized experience. Build and maintain positive relationships with referring providers and community partners. Develop and maintain organized outreach lists and track follow-up activities. Maintain accurate records of outreach activities, patient responses, referral opportunities, and follow-up needs. Work closely with Providers and Management to identify patient barriers and opportunities to improve patient access and engagement. Communicate patient feedback and outreach results to Management and Providers. Take daily direction from Providers and Management while also demonstrating initiative and the ability to work independently. Represent the practice professionally and positively at community events and outreach opportunities. Perform other duties as needed to support patient engagement, marketing, and the continued growth of the practice. What We're Looking For The ideal candidate will have: High school diploma or equivalent. 1+ year of experience in customer service, patient coordination, marketing, sales, community outreach, or a similar role. Excellent verbal and written communication skills. Confidence and comfort making outbound phone calls. Strong organizational skills and attention to detail. Ability to build genuine relationships with patients, providers, businesses, and community organizations. Ability to work independently, manage multiple priorities, and follow through on tasks. A positive, enthusiastic, and professional attitude. Experience in a medical or healthcare environment is preferred but not required. Referral development or community outreach experience is a plus. As you're still reading, then you must like the sound of our culture, believe you're the right personality fit for the role, and have the experience/qualifications that we're looking for. Finally, let's discuss the wage and benefits of being part of this journey. The base wage is $22-$24.00 per hour and includes a structured career journey for growth that can see our experienced members of the team working their way through different wage brackets, as well as benefiting from a rewarding commission structure.

Additional benefits include:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Employee discount If you believe that this is the right fit for both you and us, then we would love to talk. Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention. We very much look forward to hearing from you!

Job Type:

Full-time Pay:

$22.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you have medical office experience?

Work Location:

In person