Description:

Patient Services/RHC Coordinator - Full Time Front Desk - Hospital This position requires a blend of professionalism, competence, friendliness, multitasking ability, strong interpersonal skills, and self-motivation. These qualities are essential for effectively managing the demands of the role and contributing to a positive work environment.

Essential Functions:

Telephone Management:

Answering calls professionally, assessing needs, and transferring calls as necessary.

Receptionist/Clerical Duties:

Performing general receptionist and clerical duties as needed.

Patient Interaction:

Greeting patients and visitors warmly, assisting them with their needs.

Patient Registration:

Registering patients for various services, updating insurance information, and obtaining necessary signatures.

Insurance Verification:

Verifying insurance coverage and obtaining pre-authorizations when required.

Patient Discharge and Readmission:

Handling the administrative aspects of patient discharge and readmission processes.

General Office Coordinator:

Assisting staff with various tasks like locating personnel, photocopying, faxing, and maintaining office supplies.

Front Office Coordinator:

Ensuring the front office is well-organized and accessible to all staff members.

Mail Handling:

Sorting and distributing mail to appropriate recipients.

Petty Cash Management:

Managing petty cash, including disbursing money, collecting receipts, and balancing accounts.

Supporting HIM Department:

Assisting the Health Information Management (HIM) department with tasks like scanning charts, preparing documents, and supplying forms to patients.

Patient Survey Administration:

Mailing patient satisfaction surveys, collecting and analyzing results.

Resident Family List Maintenance:

Updating lists of resident family members. Collaborating with the

Billing Department:

Providing support to the billing department as required.

Team Management:

Participating in the hiring process for front desk staff and training new hires.

Requirements:

Required:

Minimum of high school diploma or GED Strong interpersonal skills High level of administrative experience and computer knowledge