About Us Lasting SkinSolutions has been a leader in the medical aesthetics industry for more than 26 years. We offer a wide range of advanced, non-surgical aesthetic and wellness services designed to help our clients look and feel their best. We are a small, established practice where team members have the opportunity to contribute ideas, build relationships with clients, learn new services and technologies, and play a meaningful role in the continued growth of the practice. Job Overview Lasting SkinSolutions is looking for an outgoing, creative, organized professional to join our team as a Client Relations & Patient Care Coordinator. This is a unique, hands-on position that combines client relations, marketing and social media, patient engagement, administrative support, and clinical assistance. We are looking for someone who enjoys connecting with people, creating engaging content, staying organized, and taking initiative. You will play an important role in helping us create an exceptional experience for both current and prospective clients, from their first interaction with our practice through treatment and ongoing follow-up. You will also help grow awareness of the practice through social media, marketing campaigns, promotions, events, and consistent client engagement. Job Responsibilites Client Relations & Patient Experience Welcome clients and help create a warm, professional experience throughout their visit Check patients in and out and assist with scheduling future appointments Discuss available services, treatments, and consultation options with clients Follow up with prospective patients and new leads Help turn inquiries and consultations into scheduled appointments when appropriate Maintain relationships with existing clients and encourage continued engagement with the practice Follow up with patients after treatments and provide appropriate information, forms, educational materials, and resources Assist with patient recall efforts and ongoing client communication Collect payments and assist with the checkout process Respond to phone calls, texts, emails, and client inquiries as needed Look for opportunities to continually improve the patient experience Marketing & Social Media Create engaging social media content for the practice Develop and publish content for Instagram, Facebook, and other platforms Create Reels and other short-form video content Take photographs and videos during treatments when appropriate and authorized Take and organize before-and-after photographs Create graphics and marketing materials using Canva Help develop patient education and promotional content Respond to social media inquiries and messages Assist with email marketing campaigns and automated patient communications Help develop promotions, seasonal campaigns, special offers, and new-service announcements Assist with patient events, educational events, open houses, and other practice events Help maintain website content and information about services Coordinate with marketing and website vendors when needed Bring forward creative ideas for increasing patient engagement, referrals, repeat visits, and awareness of the practice Clinical Support Assist treatment providers during procedures as directed and within your training and permitted scope Prepare treatment rooms, equipment, products, and supplies Clean and turn over treatment rooms between patients Help maintain treatment equipment according to established protocols Take clinical and before-and-after photographs Assist with documentation as directed Help prepare clinical areas for the day's scheduled treatments Provide other patient-care support as needed Administrative Support Maintain spreadsheets and tracking tools Assist with reports and data entry Create and update patient forms and educational materials Track projects, assignments, follow-up activities, and deadlines Assist with patient records when needed Help develop processes that improve patient communication and follow-up We are looking for someone who is personable, confident, creative, dependable, and comfortable moving between different responsibilities throughout the day.

Required qualifications include:

Experience with marketing, social media, content creation, or digital communications Strong interpersonal and communication skills Strong computer and technology skills Ability to communicate professionally and confidently with patients Strong organizational skills and attention to detail Ability to manage multiple responsibilities and changing priorities Strong follow-through and the ability to work independently Ability to work collaboratively as part of a small team Comfort creating social media photographs and video content Comfort working in a clinical medical aesthetics environment Willingness and enthusiasm for learning new services, technology, systems, and responsibilities Experience That Would Be a Plus Previous experience in medical aesthetics, healthcare, dermatology, plastic surgery, wellness, or another medical practice is preferred but not required. We would also love to hear from candidates with: Canva experience Social media content creation experience Experience creating Reels or other short-form video content Email marketing experience CMA, CNA, aesthetician, licensed aesthetician, or similar healthcare or aesthetics-related education or credentials Schedule This is a full-time position averaging approximately 32-36 hours per week, primarily Tuesday through Friday during Lasting SkinSolutions' regular office hours. There may be an opportunity to work five days per week if desired. Occasional availability outside normal office hours may be needed for special events.

Pay:

$24.00 - $29.00 per hour Expected hours: 30.0 - 36.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person