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AC
Assurance Care Services Inc.
Facilitator
Career Insights for Home Health Aide
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Based on Louisiana data
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What they do
A Home Health Aide helps individuals who are disabled, elderly, or chronically ill with daily tasks, such as dressing, washing, and light housekeeping. They can care for patients in their homes or other healthcare settings, and may perform basic medical care under the direction of a nurse or other medical professional. These roles typically require more comprehensive agency-approved training programs.
$27,848 / year median in Louisiana
+21% projected growth
Job Description
The Facilitator at Assurance Care Services, Inc. plays a critical dual-role supporting both office operations and direct care service delivery. This position ensures continuity of care by filling in client homes when staffing gaps arise and serving as a trained Direct Support Professional (DSP) when permanent placement is secured. Facilitators also perform standard office clerk duties and are required to be on-call to respond to staffing and client needs. This role requires flexibility, professionalism, and a strong commitment to quality home care services. Key Responsibilities Direct Care & Field Support Fill in client homes as needed to ensure uninterrupted care services Provide direct support services in accordance with client care plans and company policies Serve as a trained DSP when placed in an assigned home Maintain accurate documentation of care provided Communicate client needs, incidents, or changes promptly to management Uphold client dignity, safety, and confidentiality at all times Office & Administrative Duties Perform general office clerk duties, including but not limited to: Answering phones and responding to inquiries Filing, data entry, and record maintenance Assisting with scheduling and staffing coordination Supporting onboarding paperwork and compliance documentation Communicate with caregivers, clients, and supervisors regarding assignments and coverage Assist with maintaining employee and client records in compliance with state and agency regulations On-Call Responsibilities Serve on an on-call rotation to respond to urgent staffing needs Coordinate or provide coverage for last-minute call-outs or emergencies Maintain availability during assigned on-call periods Qualifications High school diploma or GED required; additional education in healthcare or human services preferred Previous experience in home care, direct support, or healthcare preferred Ability to work both in-office and in the field Must have reliable transportation and a valid driver's license Strong communication, organizational, and time-management skills Ability to adapt quickly to changing schedules and environments Must pass background check and meet all state and agency hiring requirements Physical & Work Requirements Ability to perform duties in both office and home-care settings Ability to stand, walk, lift, and assist clients as required by care plans Willingness to work flexible hours, including evenings, weekends, and on-call shifts Core Competencies Dependability and flexibility Professionalism and discretion Compassionate, client-centered approach Strong problem-solving skills Team-oriented mindset Equal Opportunity Statement Assurance Care Services, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.