Position Summary:

At Baptist Health , our mission is to improve the health and quality of life for the individuals and communities we serve. Baptist Health Walker Hospital offers great NEW competitive pay and benefits! Medical, Dental, Vision 403(b) Retirement Savings Plan w/matching Health Savings Account (HSA) Flexible Spending Account (FSA) Paid Time Off (up to 5 weeks to start) Life Insurance Extended Leave Plan (ELP) Family Care (childcare, elder care, pet care) Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt ALL benefits start on day one! Position Summary Performs specimen receiving and processing duties, registers patients, enters orders in the computer system, centrifuge specimens, labels and aliquot samples, delivers to test site, stores samples, slides, blocks, etc.

Responsibilities:

Essential Functions Provides specialized support in the areas of patient registration, demonstrates a thorough knowledge of third party reimbursement requirements and regulations, maintaining customer support and supplies. Demonstrates knowledge of specimen collection and handling requirements. Research skills for investigating customer requests/issues. Ensures follow up on patient care issues. Communicates with immediate supervisor any patient care issues. Performs all departmental functions and has a thorough knowledge of hospital and laboratory information systems, specimen processing, billing, reference testing and scheduling. Maintains positive customer service relationships at all times and proactively responds to customer service issues. Trains staff as required. Directs staff to ensure both corporate and departmental expectations are met in the specimen workflow. Ability to work flexible hours to meet the needs of the department. Ability to coordinate, organize or perform tasks required to ensure patient care and safety. Excellent interpersonal skills to work cooperatively with all team members and respond to customer phone calls. Acts as liaison between the laboratory, physicians, nursing personnel, other ancillary departments, clients and vendors outside the laboratory. Orders and stocks necessary supplies. Processes pathology specimens as appropriate. Schedules courier pickups as needed. Communicates issues and department status to immediate supervisor. Maintains reasonably regular, punctual attendance consistent with Baptist Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Baptist Health policies and procedures.

Qualifications:

Education/Training High School Diploma or GED equivalency. Licensure/Certification None. Experience Three (3) years laboratory, patient care experience, or patient business experience.