Intake Specialist (LPN Preferred)

HOPE HOME HEALTH CARE SERVICES - 5.0

Southfield, MI Job Details Full-time $18 - $25 an hour 1 day ago Qualifications Administrative experience Attention to detail Organizational skills Typing Medical terminology Full Job Description Company Overview Hope Home Healthcare Service is a pioneering home health care agency based in the Metro-Detroit area, dedicated to enhancing the quality of life and providing responsive, patient-centered health care in the comfort of patients' homes. Our mission is to deliver compassionate and professional services tailored to each individual's needs. Job Summary We are seeking a dedicated and detail-oriented Intake Specialist with a preference for Licensed Practical Nurse (LPN) credentials to join our team. The ideal candidate will possess strong medical office experience and excellent communication skills, ensuring smooth patient intake processes. As an Intake Specialist, you will serve as the first point of contact for patients, managing appointments, verifying insurance information, and supporting clinical staff with administrative duties. Your role is vital in creating a positive experience for our patients while maintaining compliance with health regulations and confidentiality standards. Responsibilities Greet patients and healthcare providers professionally, providing exceptional customer service during phone calls and in-person interactions. Collect, verify, and document patient information accurately using electronic health records (EHR) and patient management software. Schedule appointments efficiently while coordinating with clinical teams to ensure optimal patient flow. Maintain thorough knowledge of health regulation policies to ensure compliance during all intake procedures. Assist with insurance verification, authorization processes, and documentation to facilitate seamless billing and reimbursement. Support medical administrative tasks such as data entry, typing reports, and managing electronic health records (EHR). Uphold strict confidentiality standards by safeguarding sensitive patient information in accordance with privacy laws. Communicate effectively with patients regarding their care plans, appointment details, and any required follow-up actions. Qualifications Prior experience working in a medical office or healthcare setting is highly preferred. Knowledge of medical terminology, health insurance policies, and health regulation compliance. Proficiency in Microsoft Office applications and familiarity with patient management software or EMR/EHR systems. Strong organizational skills with attention to detail in data entry and documentation tasks. Excellent customer service skills combined with professional phone communication abilities. Ability to maintain patient confidentiality at all times while managing sensitive information accurately. Office experience supporting medical administrative functions is advantageous; certification as an LPN is preferred but not mandatory. Join our team as an Intake Specialist to help us deliver compassionate healthcare services while ensuring efficient administrative operations that support our patients' well-being!

Pay:

$18.00 - $25.00 per hour

Work Location:

In person