Trumann, Arkansas Full-Time Join Our Team East Arkansas Family Health Center is seeking a compassionate, detail-oriented Lab Assistant / Medical Assistant to join our Trumann, Arkansas clinic team. This position combines laboratory, clinical, and referral coordination responsibilities to support providers in delivering exceptional patient-centered care. The ideal candidate enjoys working directly with patients while coordinating specialty referrals, assisting providers, performing laboratory procedures, and ensuring patients receive timely, high-quality healthcare services. Why You'll Love Working With Us At East Arkansas Family Health Center, we believe healthcare begins with compassion. As a Federally Qualified Health Center, our mission is to improve the health of the communities we serve by providing accessible, high-quality healthcare. Benefits That Support Your Well-Being & Career Health & Wellness Medical Insurance (Employee-Only Premium Paid 100% by EAFHC) Wellness Benefit Card to reduce medical and prescription costs Dental & Vision Insurance Voluntary Benefits including: Short-Term Disability Long-Term Disability Accident Insurance Hospital Indemnity Critical Illness Coverage Paid Time Off Generous PTO 10 Paid Holidays (including your birthday) Paid Sick Leave (8 hours accrued monthly) Retirement & Growth 401(k) with up to 4% employer match after one year Company-paid continuing education Professional development opportunities Work Environment Collaborative clinical team Mission-driven organization Opportunity to positively impact patients throughout Eastern Arkansas Essential Duties & Responsibilities Clinical & Laboratory Responsibilities Perform venipuncture on pediatric, adult, and geriatric patients. Perform electrocardiograms (EKGs). Perform CLIA waived and moderate complexity laboratory testing. Process specimens for reference laboratories, including centrifugation and aliquoting. Maintain laboratory quality control records and testing logs. Utilize the Electronic Medical Record (EMR) for laboratory documentation and order processing. Reconcile laboratory results for providers. Assist providers with clinical procedures and patient care. Administer clinical procedures within certification and scope of practice. Perform hearing and vision screenings, oral/nasal swabs, pulmonary function testing, and other assigned clinical procedures. Maintain medication and medical supply inventory. Complete monthly supply orders and site checklists. Maintain current CPR, TB testing, and all required certifications/licensure. Referral Coordination Coordinate specialty referrals as requested by providers. Obtain prior authorizations and pre-certifications. Schedule referral appointments. Document referral activity accurately in the EMR. Communicate appointment information and updates to patients. Follow up on missed referral appointments. Maintain communication with specialty offices and referral partners. Stay current on referral policies and insurance requirements. Patient Care Deliver excellent customer service to patients. Address patient questions professionally and compassionately. Assist providers with patient flow. Document patient care accurately in the EMR. Assist with medication refill requests and provider messages. Help train new employees and students. Participate in outreach events and community health fairs. Qualifications Required High school diploma or equivalent Current Medical Assistant certification Current CPR/BLS certification Strong computer and EMR skills Excellent communication and customer service skills Ability to work independently while collaborating with a multidisciplinary healthcare team Preferred Certified Medical Assistant (CMA/RMA)with documented laboratory/phlebotomy training and or experience Knowledge of medical terminology, insurance authorization processes, and electronic medical records