A Medical Assistant assists physicians and other medical specialists with routine administrative or clinical tasks. Organizes patient records, schedules appointments, and prepares medical equipment. May specialize in administrative or clinical work, or specialize in a particular area of medicine, i.e. assisting in the office of an ophthalmologist (eye specialist). Works in medical offices.
Lead Internal Medicine Medical Assistant Duly Health and Care - 2.6 Wheaton, IL Job Details Full-time $18.00 - $26.45 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Adoption assistance Parental leave Vision insurance 401(k) matching Volunteer time off Qualifications CPR Certification Team leadership BLS Certification In-person customer service Full Job Description At Duly Health and Care/Quincy Medical Group/The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.
Overview Lead Medical Assistant- Internal Medicine Full Time Location:
Wheaton Clinic Hours:
Monday through Friday 7:45am-6pm Full-Time Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. Access to a mental health benefit at no cost. Employer provided life and disability insurance. $5,250 Tuition Reimbursement per year. Immediate 401(k) match. 40 hours paid volunteer time off. A culture committed to community engagement and social impact. Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
MAJOR RESPONSIBILITIES
Provides direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks Supports efficient patient flow and helps maintain an organized clinical environment Coordinates day-to-day activities within the care team to ensure smooth clinic operations Serves as a resource for Medical Assistants, offering guidance, direction, and support Assists with onboarding, training, and development of clinical staff Reinforces standard workflows and promotes consistency across the team Maintains adherence to clinical protocols, safety standards, and documentation requirements Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience Communicates effectively across teams and escalates issues as appropriate Supports implementation of workflow improvements and organizational initiatives Supports management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion Assists with phone support and coordination of patient access needs, in partnership with clinic leadership Works with providers to assist with patient outreach, including scheduling follow-ups and preparing patient communications as needed Reviews reports and workflows to ensure processes are being followed and operational expectations are met Ensures co-pays are compliantly collected and cash handling processes are followed, including reconciliation and deposits Conducts routine walk-throughs of the clinic to ensure a clean, safe, and compliant environment, including monitoring for expired medications and proper disposal practices Supports training and reinforcement of regulatory and compliance requirements, including ensuring required certifications are current Monitors clinic support functions such as transportation and housekeeping as applicable Assists with team scheduling and coordination, including input on staffing needs, overtime, and time-off requests Collaborates with clinic leadership and administrative teams on operational planning and execution Qualifications
MINIMUM EDUCATION AND EXPERIENCE REQUIRED
Certified or Registered preferred but not necessary CPR Certification required Experience with Epic or similar EHR preferred A minimum of 2 years customer service experience preferably in the medical field Experienced in staff roles with a history of good performance The compensation for this role includes a base pay range of $18.00-26.45 based on certification, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
