Sign On Bonus for External Candidates ONLY - $1000.00

Location/Department:

Outpatient Clinic 32 hours per pay period

Job Summary:

Performs a wide range of clinical duties while assisting the provider in giving quality care in a medical office setting.

Primary responsibilities include:

gathering of patient data, charting, preparation & review. Will demonstrate the knowledge required to provide age appropriate care for the patients served in the practice. Must complete required computer training & develop a strong working knowledge of the patient chart in the EHR to be aware of health insurance guidelines for pre-authorizations, referral processes, & have ability to schedule diagnostics/specialist visits as ordered by the provider. Requires experience in a medical care setting interacting with patients & their families, detail oriented, having the ability to stay focused, caring, responsible, & organized.

Supervisory Responsibilities:

None Duties/Responsibilities:

Uses only approved abbreviations. Understands patient safety goals & actions taken. Uses 2 patient identifiers before giving treatments, demonstrates process. Understands read back of critical lab values & can state process. Accurately calls report to MD as warranted by condition; reports to other providers as needed. Reports adverse events including near misses as appropriate. Uses final verification before invasive procedures & can verbalize correct process & documents in EHR. Reassesses patient in response to changes in condition after intervention as needed & documents in EHR. Assists front office if needed to verify insurance information & demographics in a manner that upholds principles of privacy. Documents records in a timely, accurate, & private manner according to protocol with the EHR. Schedules patient's appointments & procedures. Assists patients into exam rooms in a prompt, efficient, & friendly manner. Takes vital signs & prepares patient for exam in an accurate & appropriate manner. Transports patients safely & efficiently. Assists as needed with patient care as requested including set-up & tear down of procedures. Prepares & mails appropriate preparation instructions to patients. Inquires & documents in patient's health record as appropriate regarding x-rays & test results for patient appointments. Assists the patient with maintaining an updated medication record. Assists in the education regarding medications & their side effects. Demonstrates knowledge of isolation procedures. Cleans & maintains equipment according to policy. Transports instruments & equipment in a safe manner. Prepares specimens for lab in a safe & timely manner. Checks & puts away sterilized instruments accurately. Cleans exam rooms in a safe & efficient manner. Determines call direction in an accurate, efficient, & friendly manner. Takes accurate messages & delivers in a timely manner. Orchestrates effective communication over multiple phone lines for both incoming & outgoing calls. Confirms all upcoming appointments by phone or automated call log. Maintains appropriate statistics for patient care. Schedules, acknowledges, & edits all physician schedules on computer system. Assists front office as needed, retrieves/ handles voicemail messages as appropriate in a timely manner & documents all encounters with patient in health record. Sorts mail and delivers to physician areas. Organizes & retrieves referral letters & information pertinent to the patient's care including information from the EHR & scans. Assists in complying with pre-certification needs for testing & therapies. Stocks rooms with appropriate supplies as requested. Maintain security systems as appropriate. Takes responsibility for ordering & maintaining supplies & equipment as requested. Acts as liaison between provider & patient, communicating essential instructions given by provider & implementing patient education. Monitors office compliance with OSHA & lab proficiency testing for CLIA. May perform insurance pre-authorizations. Attends 75% of scheduled department meetings or reviews written minutes of those meetings not attended. Maintains & reviews timecard timely. Communicates adjustments/changes to Manager, as appropriate. Demonstrates correct & safe technique in the use of equipment according to specific product information & policy & procedure manual. Attends in-services as offered/needed. Maintains current BLS certification. Able to locate department policies and procedures.

Required Skills/Abilities:

Strong customer service skills; effectively communicates both verbal & written. Exceptional organizational skills Able to perform basic medical assisting skills, including EKGs & venipuncture Able to use computer & office equipment.

Education and Experience:

Additional training beyond high school Medical certification is preferred. Minimum of 1 year relevant work experience preferred

Physical Requirements:

Frequent walking, sitting, standing, reaching, talking, & use of hands Occasionally may need to lift up to 25 lbs