31-Jul-2026 Medical Assistant- Rocky Mount, NC Rocky Mount, NC External Job Description and Responsibilities

JOB SUMMARY

The Behavioral Health Medical Assistant is an empathic individual with competent observational, clinical, critical thinking, communication, problem-solving and decision-making skills in order to meet patient needs and contribute to a positive patient care experience and work environment. Performs intake triage, assists patients with mental health screenings, vitals, and referrals to labs. Coordinate with clinic managers and their front/back office services regarding psychiatric and counseling services.

MAJOR DUTIES & RESPONSIBILITIES

Performs intake triage, vitals, and assists patients with mental health screenings. Provides support to BH Providers and coordinates psychotropic medications requests for refill. Documents as appropriate vitals, screening and patient history personal information as needed. Performs injections. Responsible for prior authorization of psychotropic medications. Performs other duties as deemed necessary by supervisors. Abides and sustains workflow expectations established by supervisor. Requirements

QUALIFICATION REQUIREMENTS

Ability to work independently with strong sense of focus, task-oriented. Ability to work with culturally-diverse families and communities with the ability to be culturally sensitive, appropriate and non-judgmental. Comprehends fundamental medical terminologies in medical care delivery. Previous behavioral health care or medical assistant experience preferred. Work well under pressure and maintain a consistently pleasant and professional demeanor when communicating with the public and staff. Be able to maintain a calm and professional attitude even in the face of crisis and dramatic presentation. Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information. Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality. Strong interpersonal communication and written skills.

SKILLS/ABILITIES

Maintain Confidentiality; Good computer skills; Multi-tasking; Well organized with good oral and written communications skills. Telemedicine clinic experience and Knowledge of various telemedicine technologies preferred. Experience working in or with a rural clinical setting with technicians, nurses and physicians preferred. Excellent computer skills and an ability to learn and understand the general technical requirements for the telemedicine systems. Ability to provide basic technical support and to triage more difficult problems to appropriate staff. Ability and skill to proficiently operate a PC for Excel, Word, Word Perfect, Access, Internet. Location Hybrid Working Level Full-Time