Certified Medical Assistant At Orchard Medical Group, we believe great patient care starts with a great team. We're seeking a Certified Medical Assistant who is skilled, detail-oriented, and passionate about providing a welcoming, positive experience for every patient. In this role, you'll be a vital part of both the clinical and administrative operations—helping providers deliver exceptional care while ensuring smooth, efficient patient visits. If you thrive in a fast-paced environment, work well with a supportive team, and take pride in making a difference, we want to meet you. What You'll Do

• Answer phones, triage calls, schedule appointments, and communicate effectively with patients in person, on the phone, and in writing.
• Welcome patients, guide them through check-in, and support a seamless visit from start to finish.
• Prepare, sanitize, and stock exam rooms; maintain a clean and organized work environment.
• Maintain a clean and safe environment by performing general housekeeping tasks such as disinfecting surfaces, cleaning patient restrooms, removing trash, restocking supplies, and keeping all patient care areas organized and hazard-free.
• Assist providers during procedures and ensure proper care, handling, and maintenance of clinical equipment and surgical instruments.
• Label & Collect specimens, perform in-house tests (flu, strep, PT/INR, a1C, urinalysis), administer vaccines/injections to adults and children, and accurately record results.
• Take vitals, perform EKGs, PFTs, eye exams, apply holter monitors, and assist with minor procedures.
• Maintain accurate documentation in our EMR (eClinicalWorks preferred), including patient histories, lab results, and treatment plans.
• Process prescription refills, submit prior authorizations (PAs) for medications, and manage patient-related administrative tasks.
• Relay patient test results and provider instructions; generate patient lab orders accurately with correct coding.
• Process patient forms (DOT, FMLA, prior authorizations) and ensure providers have all required records for appointments.
• Work closely with front desk staff to coordinate patient care and scheduling, including triaging sick patients to ensure appropriate appointment placement.
• Monitor and manage vaccine inventory for NHIIS and VaxCare in compliance with state and federal programs.

What We're Looking For We're seeking a motivated Medical Assistant who can excel in a fast-paced environment, adapt quickly to changing priorities, and approach every challenge with a positive, solutions-focused mindset. The right candidate will be a quick learner, skilled troubleshooter, and strong communicator who thrives under pressure while maintaining professionalism and compassion.

• CMA, CCMA, or RMA certification preferred.
• 2+ years' experience in a primary care setting strongly preferred.
• Proficiency with EMR systems (eClinicalWorks a plus).
• Exceptional verbal and written communication skills—clear, professional, and thorough.
• Ability to multitask, prioritize effectively, and remain composed in high-pressure situations.
• Strong problem-solving skills and the ability to learn new processes quickly.
• Team-oriented with a positive, can-do attitude and commitment to delivering excellent patient care.

Benefits:

401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Free parking Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Application Question(s): What are your salary requirements?

Experience:

Primary care: 2 years (Preferred) e

ClinicalWorks:

1 year (Preferred)

Location:

Hampstead, NH 03841 (Preferred) Ability to

Commute:

Hampstead, NH 03841 (Required)

Work Location:

In person