Lead Trainor Medical Assistant Northern Nevada

HOPES - 3.1

Reno, NV Job Details Full-time $22.48 - $28.10 an hour 10 hours ago Benefits Paid parental leave Paid holidays Health insurance Paid time off Parental leave Employee assistance program Life insurance Qualifications BLS Certification Medical assisting Full Job Description We Are Hiring! Lead Trainor Medical Assistant The Lead Trainer Medical Assistant is responsible for training new medical assistant team members, medical assistant externs, and medical assistants-in training. If there are no new hires to train, this position will act as a float medical assistant supporting the team and coordinators as directed. This role serves as the subject matter expert and collaborates with the Medical Assistant Leadership to improve workflows and ensure adherence to clinic policy and procedure.

ESSENTIAL FUNCTIONS

Organize and lead newhire training for Medical Assistants following the MA training schedule and checklist. Assess competency of newhire MAs across all required skillsets and provide additional coaching or learning support as needed for new hires to achieve mastery. Provide practical training, feedback, and competency validation for MAsinTraining following program curriculum to ensure readiness for independent practice. Track and document progress of newhire MAs and MAsinTraining to ensure timely completion of training programs. Develop, maintain, and update training materials, workflows, competency assessments, and educational resources to ensure compliance with organizational, regulatory, and clinical standards. Coordinate the onboarding experience for Medical Assistant externs, including scheduling, placement with designated preceptors, and monitoring progress to support a successful clinical learning environment. Collaborate with MA Coordinators and clinic leadership on change initiatives and other team projects requiring training support. Provide ongoing feedback and coaching to MA team and foster an environment of continuous improvement. Promote effective communication and collaboration by serving as a liaison between patients, providers, leadership, trainees, and multidisciplinary care teams. Contribute to continuous quality improvement initiatives by supporting performance measures, workflow optimization, process improvements, and regulatory compliance activities. Model professionalism, accountability, teamwork, adaptability, and appropriate professional boundaries while supporting Medical Assistant standards of practice. Maintain a safe and compliant care environment through adherence to infection prevention practices, vaccine management requirements, regulatory standards, and organizational policies and procedures. Support patient education, care coordination, system navigation, resource linkage, and followup activities to promote continuity of care. Provide patientcentered care by building rapport, assessing readiness for change, supporting wellness goals, and identifying barriers to care. Provide Medical Assistant float support across clinical programs, service lines, and clinic locations as needed, including but not limited to, patient intake, medication and immunization administration, diagnostic testing, specimen collection and processing, and documentation in the electronic medical record.

MINIMUM QUALIFICATIONS

Completion of an accredited Medical Assisting program required. Basic Life Support (BLS) Certification required. Obtain CLIA Office Laboratory Assistant License within 30 days of hire required. Current Medical Assistant at HOPES, with at least 1 year of service. Demonstrated proficiency with computer systems and software used in a clinical environment preferred. 2 years' experience as a Medical Assistant preferred. Bilingual in Spanish and English preferred. Registered Medical Assistant (RMA)/Certified Medical Assistant (CMA) preferred. At HOPES, we're more than just a healthcare provider — we're a team of changemakers dedicated to delivering affordable, high-quality medical, behavioral health, and support services to everyone in our community. Why Choose HOPES? PurposeDriven Work Be part of a team that's transforming lives every day. Your work will directly contribute to improving health outcomes and building a stronger, healthier Northern Nevada. PeopleFirst Culture At HOPES, every team member is encouraged to bring their unique talents and perspectives to the table. Collaboration and innovation are at the heart of everything we do. Career Growth and Development We invest in your future by offering a mentorship program, leadership and soft-skills training, networking opportunities, and support for continuing education. Exceptional Benefits 100% employer-paid health insurance Life insurance options 3 weeks of PTO in your first year 12 paid holidays annually Paid Parental Leave (after 12 months) 24/7 Employee Assistance Program Click HERE to view a full list of benefits Due to real and potential conflicts of interest that exist when HOPES Behavioral Health providers render services to their coworkers, it is HOPES' policy (Policy HR0005) that HOPES employees may not access HOPES Behavioral Health Services. For the same reason, current Behavioral Health patients/clients cannot be employed by HOPES. Accordingly, you hereby acknowledge and understand that if you are receiving services from a HOPES Behavioral Health provider at the time you are offered and accept employment with HOPES, you have the option of rescinding your acceptance of employment or finding a new behavioral health provider outside of HOPES before starting employment with HOPES. About Northern Nevada HOPES Northern Nevada HOPES is a nonprofit community health center operating two clinics and a transitional housing community in the heart of Reno, Nevada. Our one-stop-shop integrated care model helps us meet our patients where they're at and make medical and behavioral health care more accessible to medically under-resourced populations. HOPES is a proud member of the Northern Nevada Best Places to Work Hall of Fame, as well as a recipient of the Best Places for Working Parents award and the Candid Platinum Seal of Transparency for nonprofits. Northern Nevada HOPES is a Federally Qualified Health Center and Patient Centered Medical Home. Northern Nevada HOPES is an Equal Opportunity Employer. We prohibit discrimination on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, parental status/pregnancy, national origin, age, physical or mental disability, genetic information, or veteran status in all employment practices.