About the Position We are looking for an experienced Medical Assistant/Receptionist to join our office. This is a hands-on position that combines front-office patient communication and administrative responsibilities with clinical support as needed. Previous medical office experience is essential for this position. We are happy to train the right person on our specific EMR, office procedures, workflows, and policies. However, this position requires someone who already understands the fundamentals of working in a medical office and can independently handle routine patient and administrative needs without needing to be taught the basics of medical office operations. For example, when a patient calls requesting a medication refill, we need someone who already understands the basic information that should be gathered, what should be documented, and when the request needs to be escalated to a provider. Similarly, the ability to appropriately triage routine administrative questions, schedule appointments, communicate with patients, and navigate an EMR is expected from the beginning. We are looking for someone who can hit the ground running , while still being open to learning our specific way of doing things.

Non-Negotiable Qualifications Applicants must have:

At least 1 year of experience working in a medical office At least 1 year of experience using an EMR Experience handling incoming patient requests by phone and email , including: Medication refill requests Appointment scheduling General patient questions Obtaining and documenting appropriate patient information Basic working knowledge of medical terminology Ability to work calmly and professionally in a fast-paced environment Ability to multitask and prioritize while maintaining accuracy and professionalism Basic working knowledge of health insurance , including concepts such as: Copays Deductibles HMO vs. PPO Basic understanding of insurance eligibility/benefits Bonus Qualifications The following experience is a plus: Prior experience with insurance prior authorizations Medical Assistant experience, including: Taking patient vitals Preparing charts for providers Performing EKGs Other basic clinical duties What We Are Looking For The ideal candidate is: Experienced and comfortable working independently Organized and detail-oriented Comfortable communicating with patients professionally Able to remain calm when the office gets busy Able to switch between administrative and clinical tasks as needed A strong multitasker who knows how to prioritize Comfortable asking questions when something is outside their knowledge or requires provider input Reliable, professional, and a team player Familiar with the general workflow and expectations of a medical office Important Experience Requirement Please do not apply if you do not have at least one year of medical office experience and one year of EMR experience.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour Expected hours: 38.0 per week

Benefits:

Paid time off

Experience:

Medical office: 1 year (Required)

Work Location:

In person