Join the fastest growing behavioral health practice in Hampton Roads! Tidewater Psychotherapy Services has been serving the community for over 36 years, and we provide an array of mental health services including medication management, substance abuse treatment, and individual therapy. We are seeking a reliable, patient‑focused, Registered/Certifed Medical Assistant to support both front‑office operations and clinical workflows in a fast‑paced behavioral health practice. This role blends administrative precision with hands‑on clinical support, ensuring smooth patient flow, accurate documentation, and an exceptional experience for every individual who walks through our doors.

Key Responsibilities:

2+ years of medical front office experience required Proven ability to manage patient check‑in, scheduling, and multi‑line phone systems Comfortable with obtaining insurance information, collecting copays, making reminder phone calls, scanning patient documents, and handling other sensitive information Strong accuracy in maintaining patient records and navigating electronic health systems Professional, warm communication style with patients, providers, and staff, Supports smooth patient flow and anticipate operational needs throughout the day Handles patient and pharmacy issues, including communicating prescription needs, clarifying provider instructions, and resolving routine medication‑related questions Comfortable answering and addressing clinic questions and concerns under the discretion of the provider Handling faxes, forms, and paperwork needing to be completed for patients Tracking and ordering medications

Job Type:

Full-time Pay:

$16.00 - $17.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Medical receptionist: 2 years (Required)

License/Certification:

RMA (Preferred) Ability to

Commute:

Virginia Beach, VA (Required)

Work Location:

In person