Medical Office Manager Balance Hormone Center

• 2.8 Scottsdale, AZ Job Details Full-time $55,000
• $65,000 a year 17 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance Paid time off 401(k) matching Employee discount Opportunities for advancement Referral program Qualifications Customer communication Patient scheduling systems Teamwork Medical documentation Electronic health records (EHR) management Team development Hiring Clinical information systems Organizational skills Leading team collaboration initiatives Schedule creation Clinical team leadership Operational excellence initiatives Business operations Managing patient records Team motivation (leadership skill) Full Job Description Balance Hormone Center•Scottsdale, AZ 8575 E Princess Dr, Suite A-115, Scottsdale, AZ 85255

Job Type:

Full-time |

Exempt Pay:

$55,000

• $65,000 per year About Us Balance Hormone Center provides comprehensive hormone replacement therapy and wellness services for men and women.

We are a growing healthcare organization focused on compassionate, efficient, and patient-centered care. We are seeking an experienced Office Manager to oversee the daily operations of our Scottsdale clinic and lead a high-performing team dedicated to delivering exceptional patient experiences. Position Overview The Office Manager serves as the operational leader of the clinic and is responsible for overseeing front and back-office operations, staff performance, patient experience, and compliance with company policies and procedures. This role works a Monday-Friday schedule consisting of five 8-hour shifts. While the clinic is open from 8:00 AM to 6:00 PM, the Office Manager schedule may vary to support clinic operations and team needs. Key Responsibilities Clinic Operations Oversee daily front and back-office operations Ensure adherence to company SOPs and workflow efficiency Monitor patient flow, scheduling, and documentation accuracy Maintain compliance with company policies and operational standards Staff Leadership Hire, train, and supervise clinic staff Manage employee schedules, PTO requests, and performance reviews Foster a positive, accountable, and team-oriented culture Partner with Human Resources on employee relations matters Patient Experience Manage escalated patient concerns and ensure timely resolution Support a high standard of customer service and patient satisfaction Maintain documentation of patient issues and follow-up actions Reporting & Inventory Track clinic performance metrics and key operational KPIs Manage inventory, ordering, and supply levels Maintain compliance logs and operational reporting requirements Required Qualifications Experience in healthcare operations or clinic management required Strong leadership, communication, and organizational skills Experience with EMR systems, scheduling platforms, and reporting tools Ability to manage multiple priorities in a fast-paced environment Proven ability to lead teams and drive operational excellence Benefits Health insurance Dental insurance 401(k) with employer matching Health Savings Account (HSA) Paid time off Paid holidays Employee discounts Referral program Why Join Us? Opportunity to lead an established and growing Scottsdale clinic Career growth opportunities within a rapidly expanding healthcare organization Collaborative, supportive, and mission-driven team environment Make a meaningful impact on patients' health and wellness journeys

Schedule:

Monday-Friday, five 8-hour shifts

Salary:

$55,000

• $65,000 per year

Pay:

$55,000.00

• $65,000.

00 per year

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Paid time off Referral program Application Question(s): How many years of experience do you have managing operations in a medical or healthcare setting? How many employees have you directly supervised in your most recent role? What electronic medical record (EMR) systems have you used, and how comfortable are you navigating them daily? Have you been responsible for hiring, training, and managing staff performance in a prior role? Please briefly describe. What are your compensation expectations for this role? In your most recent role, approximately how many patients did your clinic see per day, and what was your role in managing patient flow? Tell us about a time you identified an operational issue in a clinic and how you resolved it. What experience do you have with medical billing, insurance verification, or revenue cycle processes? How would you describe your leadership style? If selected, when would you be available to begin employment? Tell us about a time you had to address a performance or behavioral issue with an employee. What steps did you take, and what was the outcome? What type of medical practice have you primarily worked in: insurance-based, cash-pay, or a combination of both? Please briefly describe your experience. This position will be based in the Scottsdale area. Are you able to reliably commute to this area?

Work Location:

In person