• Description:

• At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. The Assistant Operations Manager

• Front Office supports the seamless operation of the Front Office and Guest Services departments, ensuring exceptional guest experiences and efficient day-to-day operations.

This role partners with hotel leadership to uphold service standards, foster colleague engagement, and maintain a positive and productive work environment. The position provides hands-on leadership during peak business periods, serves as a resource for Front Office and Guest Services colleagues, and supports operational oversight throughout the hotel. Key responsibilities include coaching and developing team members, coordinating training initiatives, assisting with scheduling, monitoring service delivery, and addressing guest and operational needs in a timely manner. The ideal candidate possesses strong communication, leadership, and analytical skills, with a commitment to guest satisfaction, team development, and operational excellence. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

• We offer excellent benefits:
• (12) Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance
• Eligible after 30 days of employment
• 401K with company match
• Paid PTO, sick days, and new child leave
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers
• Apple, AT&T, Verizon, Headspace and many more
• Diversity, Equity, and Inclusion are at the core of our Purpose
• to care for people so they can be their best
• and we must be deeply involved in actions that fight racial injustice and inequality. Learn more about how Change Starts Here (http://spr.ly/6040HgIsO) .
• This is not your typical career opportunity. This is the Hyatt Touch.
• All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

• Qualifications:

• Qualifications
• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Experience and thorough understanding of guest services
• Previous experience in hotel guest services
• Ability to prioritize and organize work assignments
• Knowledge and experience with Operations systems such as Opera, Colleague Advantage, Medallia, HOTSOS, HySat, etc.
• Flexible schedule and shift pattern based upon hotel business needs
• including arrival and departure patterns
• which may include early mornings, late nights, weekends, overnights, and holidays.
• Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best.

• Primary Location:

• US-FL-Coral Gables

• Organization:

• Hyatt Regency Coral Gables

• Pay Basis:

• Hourly

• Job Level:

• Full-time

• Job:

• Front Office

• Req ID:

• COR000911Hyatt is an equal employment opportunity and affirmative action employer.

We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.