We are seeking a strong, hands-on Front Office Manager to lead our front desk team and ensure an exceptional guest experience. The ideal candidate is a confident leader who understands hotel operations, holds team members accountable, and isn't afraid to jump in and assist when needed. This position requires someone who can balance excellent hospitality with strong operational standards. Key Responsibilities Lead, train, schedule, and motivate the Front Desk team Ensure consistently friendly, professional, and efficient guest service Handle guest concerns and resolve issues quickly and professionally Maintain high standards for guest satisfaction and service recovery Monitor front desk procedures, cash handling, and operational controls Ensure brand and company standards are consistently followed Manage room assignments, special requests, arrivals, and departures Work closely with Housekeeping, Maintenance, and other departments Coach team members and address performance or attendance concerns when necessary Support the hotel leadership team in achieving operational and financial goals What We're Looking For Previous hotel Front Office or supervisory experience required Strong leadership and communication skills Dependable, organized, and able to hold a team accountable Excellent guest-service and problem-solving skills Comfortable working in a fast-paced environment Flexible availability, including weekends and holidays as business needs require Experience with hotel property management systems What We Offer Benefits for eligible team members Opportunities for professional growth and advancement A supportive, team-oriented work environment We're looking for someone who takes ownership and pride in their department and understands that great hotel experiences begin at the front desk. If you're a hospitality professional who enjoys leading people, solving problems, and creating memorable guest experiences, we'd love to hear from you. Apply today to join our leadership team.

Job Type:

Full-time Pay:

$38,000.00 per year

Work Location:

In person