About Pinewood Dentistry and Implants Pinewood Dentistry and Implants is a privately owned, comprehensive dental practice with locations in Cumming and Sandy Springs. We combine advanced technology with thoughtful, relationship-based care. Our services include comprehensive general dentistry, same-day CEREC restorations, dental implants, cosmetic dentistry, Invisalign, airway-focused treatment, and complex restorative care. We believe in understanding why dental problems occur—not simply repairing the next thing that breaks. We value quality, professionalism, attention to detail, and doing what is right for the patient. We are not trying to see the greatest possible number of patients each day. We want the office to run smoothly, the team to communicate well, and every patient to understand the care being recommended. About the Position We are seeking an experienced, patient-focused Dental Treatment Coordinator for our growing Cumming office. This is not primarily a receptionist or check-in position. The person in this role will help patients understand their treatment recommendations, navigate financial decisions, schedule appropriate next steps, and move confidently forward with care. The ideal candidate will also have leadership potential. We are looking for someone who can learn Pinewood's systems and culture, take ownership of results, improve communication, and grow into broader front-office or location leadership over time. Management responsibility is not automatically assigned on the first day. It is an opportunity earned through performance, judgment, consistency, and cultural alignment.
Meeting with patients to review recommended treatment Helping patients understand treatment priorities and next steps Presenting fees, insurance estimates, and financial arrangements Explaining third-party financing and payment options Helping patients overcome logistical and financial barriers to care Scheduling treatment while coordinating appropriate appointment length and provider availability Following up consistently with patients who have unscheduled treatment Tracking treatment-plan activity and helping improve case acceptance Maintaining accurate financial notes and documentation Communicating patient questions and concerns to the appropriate doctor or clinical team member Creating smooth handoffs between doctors, clinical team members, and the front office Helping patients feel informed rather than pressured Monitoring scheduling opportunities and helping protect the clinical schedule Assisting with checkout, collections, account questions, and other front-office responsibilities when needed Helping improve front-office systems and patient communication Supporting accountability and follow-through within the team Depending on experience, the coordinator may also assist with: Insurance estimates and benefit interpretation Larger restorative, implant, Invisalign, cosmetic, or comprehensive cases Third-party financing applications Accounts-receivable follow-up New-patient conversion Schedule analysis Team training Front-office process development Daily leadership and location-level accountability Who We Are Looking For The ideal candidate is: Warm, confident, and professional Comfortable discussing treatment costs and financial arrangements Able to explain complex information in a clear and reassuring way Highly organized and attentive to details Persistent with follow-up without being aggressive Comfortable working toward measurable goals Able to balance excellent patient service with the business needs of the practice Proactive and willing to solve problems Calm when faced with a busy schedule or difficult conversation Able to hold themselves and others accountable Receptive to coaching and willing to learn Pinewood's systems Interested in earning increased leadership responsibility Capable of building trust with doctors, team members, and patients Experience Previous dental treatment-coordination or dental front-office experience is strongly preferred. Ideal experience includes one or more of the following: Presenting dental treatment plans Discussing fees and financial arrangements Coordinating comprehensive or multi-visit treatment Dental-insurance estimates Third-party financing Accounts receivable or collections Unscheduled-treatment follow-up Dental scheduling Front-office leadership Office-management responsibilities Experience with larger restorative, implant, cosmetic, orthodontic, or comprehensive treatment plans is especially valuable. A college degree is not required. We care more about communication, ownership, judgment, reliability, and demonstrated professional growth. Leadership Growth Opportunity Pinewood has two locations and continues to grow. A successful person in this role may have the opportunity to develop into: Senior Treatment Coordinator Front Office Lead Office Manager Location Manager Multi-location administrative leadership Advancement will be based on demonstrated results, cultural alignment, team leadership, and the ability to improve systems—not simply length of employment.
Schedule Monday:
8:00 a.m.-6:00 p.m., with lunch from 1:00-2:00 p.m.
Tuesday:
8:00 a.m.-3:00 p.m.
Wednesday:
8:00 a.m.-3:00 p.m.
Thursday:
8:00 a.m.-3:00 p.m.
Friday:
8:00 a.m.-1:00 p.m. There are no regularly scheduled weekends. Initial training, leadership meetings, or occasional team support may take place at our Sandy Springs location. Candidates should be willing to travel between locations when necessary. Compensation and Benefits Pinewood Dentistry and Implants offers: Competitive compensation based on experience Treatment-coordination performance bonuses Office production and performance bonuses Employer-sponsored health insurance Paid time off Paid holidays Complimentary dental care for employees and eligible dependents No regularly scheduled weekends Training and professional development A genuine opportunity to grow into office or location leadership Specific bonus expectations and performance measurements will be reviewed during the interview process. Application Instructions To be considered for this position, please apply through Indeed and include all of the following: A current resume The name, position, email address, and phone number of at least one professional reference A brief cover letter answering both questions: 1) Describe your experience presenting dental treatment, discussing costs, and helping patients make financial arrangements. 2) Tell us about a time you noticed a problem within an office or team, took ownership of it, and improved the outcome. What did you personally do? ---- References will not be contacted without notifying you first. Applications that do not include the requested cover-letter responses and professional reference may not be considered. Please do not call or visit either office regarding this position.
Learn more about our office:
https://www.pinewooddentistry.com We look forward to meeting candidates who want to provide an excellent patient experience and grow with Pinewood Dentistry and Implants!
Pay:
$50,000.00 - $65,000.00 per year
Benefits:
Employee discount Health insurance Opportunities for advancement Paid time off Vision insurance
