Job Summary

• Manager, Operations Lakeland Care Network Lakeland Care Network is actively recruiting an accomplished Manager of Operations to oversee our high-volume Call Center and our Accredited Continuing Medical Education program.

This dynamic leadership role will collaborate closely with Quality and Credentialing teams, providing direct supervision to a staff of approximately 30. We're seeking a results-driven leader with proven experience in cross-functional teamwork, problem-solving, and stakeholder engagement. Familiarity with computer software and program development is highly valued. Responsible for the activities of team members within practices and oversees the delivery of optimal patient flow and patient satisfaction in collaboration with dyad partners. Trains team members and serves as a liaison between providers, team members and director in daily operations. Responsible for charge capture processing, standard work, process improvement and practice staffing. Manages team member performance and development and ensures policy adherence. Manages multiple sites and specialty programs. Essential Functions

• Mgr, Operations Lakeland Care Network Accountable in collaboration with dyad partners for the delivery of quality services though consistent application of polices, procedures, protocols and standards, and through support for an educational plan to meet the needs of the team and assure compliance.

Identifies policies/procedures/standard work needed for site/service and participates in writing, reviewing and revising site/service policies/procedures/standard work. Responsible for creating an environment that promotes patient satisfaction. Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work-related activities. Ensures that work-performed supports Corewell Health's mission. Responsible for monitoring patient satisfaction data and meeting established target. Ensures that team members are delivering an exceptional experience and responding to concerns and complaints in a timely and effective manner. Develops action plans to create and ensure an environment of patient satisfaction. In collaboration with dyad and director leadership, assists in the development and management of the operational and capital budgets. Oversees/responsible for monitoring and managing labor and expenses within the practice. Collaborates or assumes primary accountability for interviewing, recruitment/hiring/retention, performance monitoring, initiating counseling and corrective action and terminating staff, consulting with Human Resources and providers. Oversees/monitors time and attendance records and prepares/reports payroll for team. Responsible for employee engagement/satisfaction and developing a culture of excellence and engagement within the practice. Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism. Responsible for developing, initiating and monitoring change within the office. Holds regular team meetings and is responsible for timely communication with team, providers and other leadership. Oversee/participates in initiatives as defined by the organization. Ensures that processes and services are continuously monitored for quality, cost, effectiveness, and efficiency. Makes and implements recommendations to improve operations and to implement new services for areas of responsibility. Ensures that services are provided in accordance with state and Federal regulations, organizational policy, and accreditation/compliance requirements. Oversees and mentors leadership team, supporting operations of multiple sites, specialties and programs (typically 3 or more), etc. Supports dyad leadership with value, cost, quality and provider/patient satisfaction. Reviews and monitors operational reporting tools and creates action plans for identified opportunities. Qualifications

• Mgr, Operations Lakeland Care Network Required Bachelor's Degree or equivalent business, management, health care administration or other related area Preferred Master's Degree or equivalent business, management, health care administration or other related area 5 years of relevant experience health care/medical practice or related work Required 3 years of relevant experience in a leadership role and/or role leading complex projects and initiatives.

Proven track record of achieving financial targets and demonstrated ability to think strategically with a thorough understanding of strategic development Required Experience with Electronic Medical Records and other medical practice systems Preferred Physical Demands

• Mgr, Operations Lakeland Care Network Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs Waist to Waist > 5 lbs: Seldom up to 10 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 10 lbs Bilateral Carry > 5 lbs: Seldom up to 10 lbs Unilateral Carry > 5 lbs: Seldom up to 10 lbs Pushing Force > 5 lbs: Seldom up to 10 lbs Pulling Force > 5 lbs: Seldom up to 10 lbs

Sitting:

Frequently Standing:

Occasionally Walking:

Occasionally Forward Bend

• Standing:

  Seldom Forward Bend

• Sitting:

  Occasionally Trunk Rotation

• Standing:

  Seldom Trunk Rotation

• Sitting:

  Occasionally Reach

• Above Shoulder:

  Seldom Reach
• at

Shoulder or Below:

Seldom Handling:

Occasionally Forceful Grip > 5 lbs: Seldom Forceful Pinch > 2 lbs:

Seldom Finger/Hand Dexterity:

Frequently How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here . On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE

• Professional Building Meadowbrook
• 2550 Meadowbrook Rd
• Benton Harbor Department Name PHO Care
• Lakeland Care Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8:00 a.m.
• 4:00 p.m. Days Worked Monday
• Friday Weekend Frequency

N/A CURRENT COREWELL HEALTH TEAM MEMBERS

• Please apply through Find Jobs from your Workday team member account.

This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.