Selects, trains/orients, and supervises assigned staff
Develops, delivers, and maintains employee training and resources used during training and coaching.
Schedules assigned personnel as needed to cover dispensing function for the offices.
Travels frequently between satellite offices to perform essential management functions.
Performs a wide variety of optical patient care activities and services.
Handles customer complaints and refunds.
Assists in care and upkeep of department equipment and supplies.
Maintains knowledge of lens products.
Maintains knowledge of and complies with established policies and procedures.
Performance management: Evaluates assigned staff; implements company practices regarding performance appraisal system and compensation increases. Coaches employees and counsels as necessary, up to and including termination of employment.
Answers questions and aids physicians and technicians in finding solutions for eyewear problems.
Participates in professional development activities and maintains professional affiliations.
Maintains patient confidentiality. Core Competencies All employees of L.O. Eye Care are expected to demonstrate the following core competencies, regardless of position or status. Additional job-specific competencies may be required of each position.
Communication
Ability to communicate effectively both verbally and in writing.
Conscientious
Ability to feel obligated to do right or be good along with awareness of one's own conduct, intentions or character.
Teamwork
Ability to work well in groups, develop and maintain positive working relationships, help resolve conflict, and support team goals.
Adaptability
Ability to adapt to change, be open to new ideas, handle pressure and uncertainty, and adjust work plans to meet changing company needs.
Trustworthy
Ability to be worthy of confidence and create assured reliance on the character, ability, and truth of own self.
Patient Confidentiality
Ability to maintain patient confidentiality, and hold others accountable to such, in accordance with the highest ethical standards.

Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Work environment

Public/Patient environment with typical public and patient exposure and scenarios
Office setting with typical office hazards Physical demands/potential hazards
Must be able to walk, stand, and move around for the majority of the day; may be required to lift equipment up to 50 pounds and assist patients with physical mobility
Must be able to sit for prolonged periods, must be able to use eyes, hands, and body to maintain office dexterity and mobility; may be required to lift typical office equipment up to 20 pounds
May be exposed to bodily fluids, including blood, such as typical in a medical office environment Travel required
50%
75% travel required Qualifications Education and experience Educational requirements that are job-related and consistent with business necessity High School Diploma or G.

E.D. required Some College preferred Minimum five years of optical experience required ABO Certification preferred Leadership and management experience Leadership requirements that are job-related and consistent with business necessity

One to three years of optical management experience preferred Additional eligibility requirements N/A Work authorization/security clearance requirements Must be authorized to work in the US Affirmative Action/EEO statement It is the policy of L.

O. Eye Care and its affiliates to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate if applicable. 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