Global Talent Partners is currently representing a newly opened opportunity for a Veterinary Client Service Manager to join a state-of-the-art small animal hospital in Philadelphia. This is an excellent opportunity for an experienced veterinary client service professional who enjoys leading people, improving processes, and creating an exceptional experience for clients and their pets. The successful candidate will play a key role in overseeing the front-of-house operation while working closely with hospital leadership to ensure the team runs efficiently and consistently delivers outstanding service. The Hospital This newly established facility has been designed around providing a modern, welcoming experience for both patients and clients. The hospital combines contemporary facilities with a strong focus on high-quality veterinary medicine and an exceptional client journey. The Client Service Manager will have an important role in helping establish and maintain the culture of the hospital as it continues to grow.

The environment offers:

Brand-new, state-of-the-art veterinary facility Modern, client-focused reception and waiting areas Growing veterinary and support team Opportunity to help shape front-of-house processes and standards Collaborative relationship with hospital leadership Focus on delivering an exceptional client experience Modern technology and digital client communication tools Opportunity to develop and lead the client services team Professional and supportive working environment Compensation & Benefits Base salary of $50,000-$75,000 , dependent on experience Competitive benefits package Paid time off Health, dental, and vision insurance Retirement plan Professional development opportunities Employee pet care benefits Opportunity for career progression Supportive leadership team Opportunity to help build the culture and processes of a growing hospital About the Area Philadelphia offers an exciting combination of career opportunity, culture, history, and lifestyle. As one of America's largest cities, it provides access to an extensive range of restaurants, entertainment, sporting events, museums, universities, and cultural attractions. The city also offers excellent public transportation and easy access to surrounding suburbs and the wider Northeast corridor, making it possible to enjoy both an urban lifestyle and a range of residential options. The Role Lead, coach, and develop the client services/reception team Oversee front desk scheduling, workflow, and daily operations Manage client communication, appointment scheduling, check-in, and check-out Ensure an efficient and welcoming client journey throughout the hospital Handle escalated client concerns professionally and effectively Monitor client satisfaction, retention, and feedback Support the team with estimates, invoicing, payments, and other front-office processes Help establish and maintain consistent client service standards Monitor and support online reputation and client reviews Work closely with the Practice Manager and Medical Director Identify opportunities to improve hospital efficiency and client experience Assist with recruitment, onboarding, training, and performance management of client service staff Help create a positive, professional, and collaborative hospital culture Requirements Previous experience in veterinary client services, reception, or veterinary hospital management Previous leadership or supervisory experience preferred Strong understanding of veterinary hospital front-of-house operations Excellent communication and interpersonal skills Confident handling challenging client situations Strong organisational and time-management abilities Comfortable working in a fast-paced, growing environment Passion for delivering exceptional client and patient experiences Veterinary industry experience required

Pay:

$50,000.00 - $75,000.00 per year

Benefits:

Dental insurance Health insurance Retirement plan Vision insurance

Work Location:

In person