Job Title:

Dental Office Operations Manager Location:

Heritage Family Dentistry Job Type:

Full-Time Reports to:

Visionary/CEO About Us:

Heritage Family Dentistry is a rapidly growing dental practice on a mission to joyfully serve our neighbors and help them build healthy smiles for life. Our culture is built on three values we live daily: we're Humble (we listen more than we speak, we own mistakes without deflecting), Heroic (we step in before we're asked, we choose courage over comfort), and Hungry (we chase better, not just done, and seek feedback rather than just approval). We believe joy is contagious, and "Bring the Joy" isn't a slogan here — it's how we show up for patients and for each other. We prioritize continuous growth and development for our team members, creating an empowering and supportive environment where ownership is expected and rewarded.

Job Summary:

The Operations Manager is a key leadership role, serving as the right-hand person to the Visionary/CEO. In this position, you will be responsible for translating the company's vision into actionable, strategic plans and ensuring these are executed flawlessly across all departments. The ideal candidate is a resilient, results-oriented individual with a proven track record of scaling businesses, specifically having experience in taking a business from $2M in revenue and doubling it.

Responsibilities:

Own Daily Operations Lead daily huddle and prepare the team for the day Manage the schedule for productivity and flow Anticipate and solve operational issues in real time Ensure the day runs smoothly without doctor intervention Drive Team Accountability Run weekly team meetings and check-ins Track individual and team performance Address performance issues quickly and directly Reinforce culture, expectations, and standards daily Own the Practice Scoreboard Track daily, weekly, and monthly KPIs Monitor production, collections, case acceptance, and schedule utilization Identify trends and bring solutions Keep leadership informed with clear reporting Build and Maintain Systems Document workflows and core processes Implement and maintain SOPs and checklists Ensure systems are consistently followed Improve systems over time to increase efficiency Lead Hiring and Onboarding Coordinate hiring process and interviews Support candidate selection and decision-making Lead onboarding and early training Ensure new hires integrate quickly into the team Oversee Patient Experience Monitor front office flow and patient interactions Address service breakdowns immediately Train team on communication and service standards Ensure a consistent, high-quality patient experience Support Doctor and Practice Growth Execute on key initiatives and priorities Filter and prioritize issues before escalating Protect doctor's time and focus Help remove the doctor as the bottleneck Flex Where Needed During Our Growth Phase We're scaling, and this role is being built alongside that growth — not into a fully staffed, finished org chart. At times, that means stepping in to directly assist with front office tasks (scheduling, patient check-in/checkout, phones) to keep the day running smoothly. This is expected to decrease as systems and staffing mature, but candidates should come in ready to be hands-on wherever the practice needs them most.

Qualifications:

Proven experience in an operations, integrator, or leadership role where you were responsible for driving results, not just supporting them Strong ability to lead, coach, and hold a team accountable to clear standards and outcomes Comfortable making decisions and solving problems quickly without constant direction High ownership mindset. You take responsibility for outcomes, not just tasks Able to operate in a fast-paced environment and stay steady under pressure Clear, direct communicator who can navigate conversations with both team members and leadership Strong organizational and execution skills. You follow through and close loops Able to balance big-picture thinking with day-to-day execution Comfortable rolling up your sleeves on front office work as needed, especially early on Experience in dental or healthcare is a plus, but not required for the right operator

What We Offer:

Base Salary:

$65,000 - $85,000 (based on experience and leadership capacity)

Performance Bonus:

Additional upside tied to practice growth, team performance, and key

KPIs What You Are Stepping Into:

A growing, high-performing dental practice with strong momentum A leadership team that values ownership, execution, and accountability A role with real influence. You will shape the team, systems, and direction of the business A clear path for growth as the practice continues to expand

Pay:

$65,000.00 - $85,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Paid time off

Work Location:

In person