Company Overview The Assistant Practice Manager provides leadership and general administrative oversight for physician teams, service lines and a newer orthopedic clinic. This position will manage performance of a new office location and the associated team in regard to the goals of strategic initiative achievement and continuous progression towards West Texas Spine Institute's mission. The position's principal operational role involves management and administration of the patient care team including the responsibility for the implementation and measurement of operational metrics, process improvement, procedural compliance, service plans, and performance. This includes but not limited to: recommendation of strategy for short- and long-term success, employee engagement and performance, financial results, customer satisfaction, compliance and quality.

Responsibilities:

Supervise check/in/out processes and collaborate with Intake & Scheduling Manager on inbound communication follow up (e.g., faxes, emails, phone calls) while creating an environment of accountability for intake and scheduling KPls Supervise provider schedules in clinic EHR system daily Eliminate unnecessary overtime and verify timecards and PTO requests in payroll system with accurate notes daily Oversee daily operations of assigned primary practice location including office team meetings Manage system for all inbound and outbound referrals at clinic Develop and review written protocols and automate repetitive tasks whenever possible Design and implement office policies and procedures across patient journey Interact with Physician Liaison, providers and management team in a proactive way to promote a successful company culture Communicate with Physician Liaison daily to support increasing patient volumes of practice Assist Physician Liaison with outside public relations endeavors Systematically record all paperwork for patient care and medical compliance Ensure compliance with current OSHA, federal state and local regulations Collaborate with management team to create and monitor clinic KPls to ensure highest service possible. Objectively manage the quality control of data being entered into the system Review all referrals daily and weekly to ensure scheduling efficiency and patient/ referrer satisfaction Step in to answer calls and schedule patient appointments, when necessary Ensure timely delivery of clinic mail including receivables Provide miscellaneous reports to administration as it pertains to the department Coordinate clinic maintenance (i.e. painting, carpet cleaning, landscaping, repairs) Establish and maintain relationships with vendors who provide quality and cost­ effective services to practice Monitor and ensure practice website is presentable and optimized in all search engines and maps with accurate hours of operations, addresses, images, etc. Ensure all online reviews are responded to with 1 business day Develop ongoing customer service areas of focus with practice teams and support team in coordination with Intake & Scheduling Manager Exhibit high degree of courtesy, tact and poise when interacting with patients, families and other healthcare professionals Practice sound safety, environmental and infection control methods Develop and maintain a strong knowledge of provider charting/ documentation protocols in Electronic Health Record (EHR) Develop and maintain a strong knowledge of MA protocols in EHR Requirements Bachelors in Health Administration or related field strongly preferred. 3 years of orthopedic experience preferred with minimum of 1 year in a supervisory capacity. 3 years of prior Medical/Surgical Practice Manager and/or Lead MA experience preferred Commercial Payor experience Must be willing to travel to Odessa location on occasion. Prior Multisite leadership experience a plus Business Operations experience

Other Requirements:

Possess extensive customer service experience in the health care space Collaborate with administration to execute company wide and departmental strategies Strong business acumen with the ability to direct and influence change Ability to build trust through open and interactive communication Ability to empower others to impact change Openness to change where necessary, not settling for the way things have always been done Ability to anticipate challenges and demonstrate forward thinking in resolving people and process concerns Ability to train others Excellent interpersonal skills. Excellent communication skills. Demonstrates strong team orientation/collaboration. Strong computer skills including EHR and MS Office Demonstrated competence in handling emergencies Knowledge of EMA ModMed a plus Bilingual a plus If you are passionate about improving healthcare delivery and have the skills to lead a dynamic team, we invite you to apply for the Assistant Practice Manager position at the SOAR Institute.

Job Type:

Full-time Pay:

From $70,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person