VETERINARY OFFICE MANAGER MERCURY ANIMAL HOSPITAL INC.

Hampton, VA Job Details Full-time $19 - $25 an hour 1 day ago Benefits Continuing education credits Health insurance Paid time off Employee discount Professional development assistance Qualifications Animal hospital experience Veterinary receptionist experience In-person customer service Veterinary clinic administration Veterinary clinic experience High school diploma or GED Front desk Office management Critical care experience Veterinary team management Veterinary terminology Full Job Description Mercury Animal Hospital is a full-service facility. We specialize in dogs and cats. Our facility is equipped to offer a wide range of services to serve our clients and our patients. The staff at Mercury Animal Hospital are real animal lovers. This is the First and Foremost requirement of all staff members. Each employee is well trained to handle every pet in a gentle, loving and caring manner.

JOB SUMMARY

Mercury Animal Hospital Inc. is looking for a Veterinary Office Manager who will be pivotal in keeping our practice organized, efficient and client-patient focused. This vital role combines administrative excellence with a deep understanding of veterinary practices, animal care, and client communication. As the cornerstone of our team, you will ensure smooth hospital workflows, uphold high standards of animal welfare, and foster a welcoming environment for pet owners and their beloved animals. Your energetic leadership will drive efficiency, enhance client satisfaction, and support our mission to provide exceptional veterinary services.

RESPONSIBILITIES

Many of your responsibilities focuses on day-to-day operations including but not limited to: Coordinate and manage all office administration procedures Screening telephone calls Preparing employee work schedules and managing the staff Resolve conflicts among office staff members Be able to answer pet owner's questions regarding hospital policies, appointment availabilities and treatment costs Be patient, detail-oriented and be able to multitask Responsible for the reviewing applications, interviews, training new hires (receptionist); all employee employment reviews Overseeing appointment scheduling, billing and client communications Works closely with the Practice Manager Ensures compliance with OSHA, DEA, State veterinary regulations and hospital protocols Ensure compliance with veterinary terminology standards and accurate record keeping for all patient histories, treatments, and procedures Communicate effectively with pet owners regarding animal behavior, health status, treatment plans, and post-visit instructions to foster trust and clarity

WHAT WE ARE LOOKING FOR

Must be able to communicate with the public daily and in a professional manner Great organizational and time-management skills Excellent leadership and conflict resolution skills Strong problem-solving, administrative and organizational skills Exceptional customer service skills Detail-oriented, patient and empathetic

PREFERRED EXPERIENCE

High school diploma or GED Bachelor's or associate degree in business administration or related field is an advantage Minimum of 3+ years of Veterinary Office Manager experience or a minimum of 5+ years of Veterinary Receptionist Experience with Veterinary practice management software is a plus Great organizational and time-management skills Ensures compliance with OSHA, DEA, State veterinary regulations and hospital protocols Experience with scheduling, staffing and team development Proficient with general office equipment (ie. Multi-line phone system, fax, scanner) Proficient all Microsoft Office applications (ie. Word, Excel, etc.) Familiarity with front desk operations including client communication, record keeping, and appointment scheduling.

Pay:

$19.00 - $25.00 per hour

Benefits:

Continuing education credits Employee discount Health insurance Paid time off Professional development assistance Application Question(s): On Weekdays, Are you available to work on your selected work days from/between 6:45am-6:00pm? Please answer YES or NO We are located in Hampton, VA. If your residence is NOT in Hampton and you choose to take this position, are you willing to travel to Hampton on a DAILY basis (or whatever) your schedule may be, for work? Please reply with a YES or NO. Interview days are ONLY held Monday-Thursday and held ONLY at 4:30pm. We also occasionally hold interviews on Saturdays at 10:00am ONLY. Are you available to attend one of those days and that time? I have previously interviewed with the company, Mercury Animal Hospital, Inc. in the past. YES or NO ? I have previously been offered a position with the company, Mercury Animal Hospital, Inc. in the past. YES or NO? I have previously worked for the company, Mercury Animal Hospital, Inc. in the past. YES or NO? I have worked previously at a Veterinary Hospital/Humane Society etc. as a Veterinary Assistant (must show on resume). You will not receive an interview w/out previous work history on your resume. YES or NO Are you available to work on Saturdays? Please answer YES or NO. I understand that if I do not answer all of the screener questions that I will not receive an interview. YES or NO. I have read, understand and agree with the pay range for the Veterinary Office Manager position.

YES or NO Education:

High school or equivalent (Required)

Experience:

Veterinary Office Management:

3 years (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Hampton, VA 23666 (Required)

Work Location:

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