Practice Manager - Palliative Care Good Samaritan Hospice - 3.5 Roanoke, VA Job Details Full-time $0.65 per mile 7 hours ago Benefits Mileage reimbursement Disability insurance Paid time off 401(k) matching Life insurance Qualifications Medical documentation Electronic health records (EHR) management Records management Managing patient records Full Job Description Make a Difference When It Matters Most At Good Samaritan Hospice, we consider it a sacred honor to support individuals and families throughout their healthcare journey. We are seeking a hands-on, relationship-centered Palliative Care Practice Manager to join our growing team and help strengthen access to high-quality palliative care throughout our community. Join Good Samaritan's strong and growing continuum of care in a unique leadership role where you can help shape how serious chronic illness is managed across our community. We are looking for a hands-on and relationship-centered Practice Manager who is energized by building strong teams and developing clinically relevant programs in partnership with other community healthcare providers. This is an opportunity to do meaningful work that improves access to palliative care and helps patients and families feel better supported throughout the course of illness. If you are a healthcare professional who thrives in a collaborative environment, enjoys building strong teams and efficient systems, and wants to help shape the future of palliative care, this may be the perfect opportunity for you Why You Will Love Working at Good Sam Your work has deep meaning. Your leadership helps improve access to palliative care and supports patients and families living with serious and chronic illness. You will help shape a growing program. Play an important role in developing workflows, programs, and processes that support the continued growth of Good Samaritan's palliative care services. You will be a hands-on leader. Support staff, providers, and interdisciplinary teams while helping remove operational barriers and create efficient workflows. You will build meaningful partnerships. Collaborate with hospitals, facilities, referral sources, healthcare providers, and community partners to strengthen palliative care across the community. You will make an operational impact. Your work will help improve patient access, care coordination, team communication, and the overall patient experience. The Palliative Care Practice Manager supports the operational, administrative, and cultural success of the palliative care program. This role serves as a key operational leader responsible for developing scalable workflows, supporting interdisciplinary collaboration, optimizing patient access and care coordination, and assisting with practice growth initiatives. What you will do as a

Practice Manager:

Provide operational oversight and coordination for the palliative care practice Support the development, implementation, and ongoing management of Principal Care Management (PCM) workflows and processes Collaborate with leadership to operationalize new programs, initiatives, and workflow improvements Supervise designated administrative and support staff within the palliative care department Assist with staff onboarding, workflow training, and operational support for staff and providers Serve as a resource for SmartMD and other technology workflow support and training Coordinate intake, referrals, scheduling, and patient flow to promote efficient operations and timely patient access Collaborate with providers, nurse navigators, billing teams, and leadership to support accurate documentation and billing readiness Participate in billing and operational meetings to identify trends, opportunities, and workflow improvements Track PCM enrollment, consent completion, documentation workflows, and monthly operational metrics Identify operational barriers, communication gaps, and workflow inefficiencies and collaborate with the team to develop solutions Promote strong communication and collaboration among interdisciplinary team members Support departmental culture initiatives focused on teamwork, accountability, compassion, and service excellence Assist with process development, standard operating procedures, and workflow standardization Monitor assigned reports, work queues, and operational follow-up items to ensure timely completion Support quality improvement, patient experience, telehealth, and care coordination initiatives Collaborate with leadership on strategic growth and program development opportunities Assist with communication and coordination between external partners, referral sources, and internal departments What we are looking for in a

Practice Manager:

Associate's or Bachelor's degree in healthcare administration, business, nursing, or a related field preferred Minimum of 3 years of healthcare experience Previous experience in palliative care, hospice, home health, chronic care management, care coordination, medical practice operations, or healthcare leadership preferred Experience with Electronic Health Records (EHR) and healthcare technology systems required Experience with workflow development, process improvement, scheduling coordination, or healthcare operations preferred Strong organizational, communication, and leadership skills Ability to manage multiple priorities in a fast-paced healthcare environment Knowledge of Medicare, healthcare billing workflows, and care coordination models preferred Experience with telehealth workflows, care management programs, and/or PCM/CCM services preferred

Schedule & Benefits Schedule :

Flexible hours around a core schedule (Monday-Friday approx. 8:30 AM-5:00 PM)

Benefits:

21 days of PTO in your first year, $.65 per mile mileage reimbursement, company paid life insurance and long-term disability insurance, medical through an ICHRA model offering multiple plan choices, and 401(k) with company match (100% match on the first 3%, 50% match on the next 1%) Find your purpose here If you are a healthcare leader who wants to help shape the future of palliative care, build strong teams, develop meaningful community partnerships, and improve access and support for patients and families, we would love to hear from you. At Good Samaritan, you will have the opportunity to make a meaningful impact while helping grow a program that supports patients and families throughout the course of serious illness. Apply Today!