Front Office Manager Fairfield Inn and Suites - 3.7 Madison, WI Job Details Full-time 4 hours ago Qualifications Staff performance monitoring Customer communication Hotel policy compliance Hospitality industry recruitment experience Sales Team leadership Standard Operating Procedures (SOPs) implementation Hotel operational efficiency Managing hospitality teams Mid-level Frontline customer support management Disciplinary action management Team development Compliance monitoring Sales growth strategy Sales strategy Telephone systems Hotel staff training Office management Hotel and accommodations guest complaints handling Business operations Standard operating procedures (SOPs) Staffing management Staff development

Full Job Description Company Overview:

We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Summary :

Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Key Responsibilities:

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues. Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.