StatCare is a private Pulmonary, Critical Care, Sleep, and Hospitalist medical practice dedicated to providing high-quality inpatient & outpatient care to patients throughout East Tennessee. Our physicians and advanced practice providers are committed to delivering patient-centered care to ensuring continuity, expertise, and compassion at every stage of hospitalization. StatCare strives to work collaboratively with hospital partners, nurses, and support staff, improving health outcomes and elevate the standard of care for the communities we are proud to serve. The Medical Records Specialist is responsible for the timely and accurate import, indexing, scanning, and management of patient medical records within the Electronic Medical Record (EMR) system. This role ensures patient documentation is complete, properly categorized, and readily accessible to providers and staff to support quality patient care while maintaining strict confidentiality and compliance with HIPAA regulations. Duties and Responsibilities Import electronic medical records from fax servers, referral portals, electronic interfaces, and secure email. Verify imported records are attached to the correct patient chart. Monitor electronic import queues and process documents in a timely manner. Identify and resolve import errors or duplicate documents. Ensure imported records are complete, legible, and available for clinical review. Accurately index imported and scanned documents into the appropriate patient chart and document category. Review patient identifiers to ensure proper chart placement. Classify documents according to established indexing standards. Correct indexing errors and reclassify documents when necessary. Merge duplicate records and documents as appropriate. Prioritize STAT and time-sensitive clinical documentation for immediate processing. Prepare paper records for scanning by removing staples, paper clips, and organizing documents. Scan paper documents into the EMR while maintaining image quality. Verify scanned images are complete, legible, and correctly oriented. Perform quality assurance checks on scanned documents before indexing. Maintain scanning equipment and report equipment issues when identified. Perform routine audits to ensure accuracy of imported, indexed, and scanned records. Maintain established quality and productivity standards. Identify discrepancies, missing documentation, or duplicate records and communicate concerns to the appropriate department. Continuously improve workflow efficiency while maintaining accuracy. Work closely with providers, clinical staff, scheduling, referrals, and other departments to ensure timely access to medical records. Respond professionally to requests regarding patient documentation. Assist team members during periods of high volume. Participate in cross-training and departmental process improvements. Protect all Protected Health Information (PHI) in accordance with HIPAA regulations. Maintain confidentiality of all patient records. Follow organizational policies regarding document retention and destruction. Complete all required compliance and departmental training. Qualifications High School Diploma or GED required. Medical office or Health Information Management education preferred. Previous experience in medical records, health information management, or a medical office preferred. Experience with Electronic Medical Record (EMR) systems preferred. Experience importing, indexing, or scanning medical records preferred. Knowledge, Skills & Abilities Exceptional attention to detail and accuracy. Strong organizational and time management skills. Ability to prioritize competing tasks in a fast-paced environment. Working knowledge of medical terminology preferred. Basic computer proficiency with experience using multiple software applications. Ability to recognize and classify a variety of medical document types. Strong written and verbal communication skills. Ability to work independently and collaboratively. Dependable attendance and punctuality. Commitment to maintaining confidentiality and professionalism.

WORK LOCATION

: Administrative Offices, 1900 N Winston Rd. Suite 501, Knoxville, TN 37919

BENEFITS:

401(k) Dental insurance Health insurance Paid time off Vision insurance StatCare symbolizes excellence, every patient, every time. Our success is built on a strong foundation of high-quality patient-centered care, physician ownership, collaborative relationships, and entrepreneurial spirit. We foster a culture rooted in professionalism, trust, and communication - values that extend across our internal teams and our external relationships with healthcare partners.