Medical Record Technician (Release of Information Specialist) Midwest Medical Records Association Midwest Medical Records Association is seeking a detail-oriented and customer-focused Medical Record Technician to support our Release of Information (ROI) operations within a local suburban hospital setting. This entry-level role serves as both an ROI Specialist and front-facing representative, ensuring timely, accurate, and compliant processing of medical record requests. This position operates in a highly visible, patient-facing environment and requires strong communication skills, professionalism, and strict adherence to confidentiality standards.

Schedule:

Monday - Friday | 8:00 AM - 4:30

PM Work Location:

On-site (Hospital setting)

Dress Code:

Business Casual Key Responsibilities Serve as the first point of contact for patients, visitors, and internal stakeholders requesting health information Process Release of Information (ROI) requests in accordance with HIPAA and organizational policies Review and validate documentation, including authorizations, Power of Attorney (POA), subpoenas, and court orders Accurately retrieve patient records using hospital and provider systems Ensure all disclosures are complete, accurate, and quality-checked prior to release Manage a high volume of incoming calls, including voicemail follow-up, with a focus on timely resolution Provide clear, professional communication and support to patients and customers Maintain strict confidentiality and compliance with all regulatory requirements Perform additional duties as assigned to support departmental operations Qualifications High school diploma or equivalent required Prior administrative, healthcare, or customer service experience preferred Strong attention to detail and organizational skills Ability to handle sensitive information with discretion and professionalism Effective verbal and written communication skills Comfortable working in a fast-paced, high-visibility environment Work Environment On-site role within a hospital setting Frequent interaction with patients and healthcare staff High-volume, deadline-driven workflow Work Authorization This position is not eligible for remote work

Job Type:

Full-time Pay:

$16.00 - $17.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person